---
title: "Communicate"
description: "Customer support that answers instantly, in your voice, on every channel."
canonical: "https://communicate.so"
last-updated: "2026-08-23"
---

# Communicate

> Customer support that answers instantly, in your voice, on every channel.

Turn your help center, past tickets, and product docs into an AI support Agent that
resolves questions in seconds and hands off to a human the moment one is needed.

- **Home:** https://communicate.so
- **App / sign up:** https://app.communicate.so
- **Pricing:** One-time $1 activation, then credit-based usage. No subscription trap.

## What it is

Most "AI support" is a decision tree wearing a trench coat, and most "build it
ourselves" is a project that never quite ships. Communicate is the third option: the
grounded answers and real Actions of a serious build, without owning the machinery,
and without the customer-facing embarrassment of the keyword bot.

## Why teams choose Communicate

- **Resolve, don't deflect.** The Agent reads your real Knowledge base and answers the
  actual question in full sentences, or hands off cleanly to a person. The metric that
  moves is resolution rate, not deflection rate.
- **Answers you can trust, grounded in your docs.** Every reply is anchored to your Data
  Sources (policies, prices, product facts), not confident fiction. No grounded answer?
  It says so and routes to a human instead of hallucinating.
- **Humans, exactly when needed.** The instant a Conversation needs a person, the Agent
  hands off in the same thread. Auto-takeover gives the Member full history. The customer
  never feels the seam.
- **Live in an afternoon, not a fiscal quarter.** No integration project, no
  professional-services invoice. Connect your Data Sources, embed the Widget, go live.
- **Sharper every week from real usage.** Analytics show what customers actually ask and
  where the Agent hesitated. Fix a weak spot by editing a Data Source.
- **Your data stays yours.** Encryption at rest. Per-Workspace export and full cascading
  delete on demand. TOTP two-factor on every account. GDPR-ready.

## Pricing

Getting started is a one-time $1 Account Activation that unlocks live Channels and
confirms you're a real human (an anti-abuse step, not a hidden subscription). From there
you use credits on a paid Plan. Cancellation stops renewal and keeps your access until the
current Billing Period ends.

## FAQ

### How is this different from a scripted chat box?

A scripted chat box follows fixed question paths. Communicate answers from the help content you add, completes only the tasks you allow, and brings in a person when the question needs judgment.

### What happens when the assistant does not know?

You choose what it may read and when it should bring in a person. Your team can review the customer thread, fix the help content, and improve the next answer. You should still test difficult questions before turning it on.

### How quickly can I start?

Add your help content, test real questions, choose how website chat should look, and turn it on when the answers meet your standard. You can do this yourself without a sales call.

### Is Communicate right for my team?

Communicate fits teams that answer repeat customer questions and already keep reliable answers in help articles, product guides, files, or past replies. If every request is unique and needs human judgment, keep those requests with people.

### How is my data handled?

Stored data is encrypted. You can export or fully delete your account when needed. You can also protect sign in with an extra code. Communicate does not sell your data or customer messages. We do not claim certificates we do not hold.

### Can the assistant match our brand and rules?

Yes. Choose its name, voice, instructions, approved tasks, and the questions that should go to a person. You can also match website chat to your product.

### What does it cost, and what happens if I cancel?

Pay $1 once to open your account and receive 100 credits for testing answers. This does not start an automatic subscription. If you later choose a paid subscription, canceling stops the next charge. Access and unused subscription credits continue until the paid period ends. We do not offer voluntary or partial refunds.

### What if I need help setting it up?

The setup is made for you to do yourself. If you get stuck, contact the team and we will help you add your first help article, test the assistant, and turn on website chat.

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Give every customer an instant, accurate answer, without growing your team.
Get started: https://app.communicate.so