# AI Agents: build, train, and control the Agent your customers trust · Communicate > Build AI support Agents trained on your own docs, shaped to your brand voice, previewed before launch, and versioned with one-click rollback. The Agent hands off to a human the moment one is needed. Start with 100 credits. - **URL:** https://communicate.so/ai-agents --- # Give every customer an answer you would approve. AI Agents for customer support Train an Agent on your help content, set the boundaries, and test real questions before it speaks for your team. [Start with 100 credits](https://app.communicate.so)One-time $1 activation · 100 credits included · No automatic subscription The Agent checks trusted content, answers, and shows its source.Communicate Answer preview Grounded How do I invite a teammate? Checking your help content Communicate AI Agent Open Settings, choose Teammates, then enter their email. They will get a secure link to join. Answer source Teammate permissions · updated today How it works ## From trusted content to a live Agent, without a blind launch. Every step is visible. You decide what the Agent knows, how it responds, and when it should step aside. - 1 01 · Ground ### Connect the answers you already trust Add help articles, files, website pages, and approved Q&A. The Agent answers from that material. Knowledge Connected Billing guide Ready for answers API setup Ready for answers Team permissions Ready for answers - 2 02 · Shape ### Set voice, rules, and hard limits Choose how the Agent sounds, what it may do, and which questions always need a teammate. Agent rules Saved Voice Clear and concise Unknown answers Hand off Billing changes Member required - 3 03 · Test ### Preview the conversation before customers do Ask real questions, inspect the source, refine the rule, then publish when the answer feels right. Preview Grounded Question How do I invite a teammate? Source Team permissions Result Ready to publish Knowledge Connected Billing guide Ready for answers API setup Ready for answers Team permissions Ready for answers Agent rules Saved Voice Clear and concise Unknown answers Hand off Billing changes Member required Preview Grounded Question How do I invite a teammate? Source Team permissions Result Ready to publish The routine questions disappear. The uncertain ones reach a person.The routine questions disappear. The uncertain ones reach a person. What changes ## A reliable first response. A clean human handoff. The Agent handles repeatable questions quickly and protects the moments that need judgment. 01 ### Answers stay connected to evidence Each reply starts from the knowledge you approved, so your team can trace where the answer came from. 02 ### People enter with the full story When confidence is low or a rule requires review, the Conversation moves to your Inbox with its history intact. 03 ### Updates happen in one place Change the source or Agent rule once. Future conversations use the new version without retraining your team. The Agent checks trusted content, answers, and shows its source.Communicate Answer preview Grounded How do I invite a teammate? Checking your help content Communicate AI Agent Open Settings, choose Teammates, then enter their email. They will get a secure link to join. Answer source Teammate permissions · updated today Designed for the edge cases ## Control the decisions that should never be left implicit. Communicate exposes the practical controls teams need before an Agent can represent them. ### Source-grounded replies The Agent checks connected knowledge before composing an answer and can show the source behind it. You stop dealing with: confident answers that cannot be traced back to your policy or product. ### Explicit behavior rules Write the tone, response boundaries, and mandatory escalation cases in plain language. You stop dealing with: trying to tune production behavior through vague prompt experiments. ### Preview before publish Test real customer wording and inspect the response state before any configuration goes live. You stop dealing with: shipping a change and waiting for a customer to discover the mistake. ### Human takeover A teammate can join the same Conversation with the source, answer, and prior messages already visible. You stop dealing with: making the customer explain the issue again after escalation. Trust comes from inspection ## See why an answer was safe to send. The useful proof is inside the workflow, not in a vague accuracy claim. Source ### The supporting content is named Review the exact guide, file, or Q&A used for the reply. Boundary ### Restricted work stays restricted Questions outside the Agent rules stay with your team. Handoff ### The next person keeps the context The full Conversation moves with the customer, not into a new ticket. Choose the operating model ## An Agent with controls, not another black box. Compare what your team can inspect and change before the first customer message. ### Answer source CommunicateConnected knowledge Scripted botDecision tree Raw AI wrapperYou build retrieval ### Behavior limits CommunicateRules and handoff Scripted botFixed branches Raw AI wrapperYou build guardrails ### Human takeover CommunicateSame Conversation Scripted botUsually a new flow Raw AI wrapperYou build routing ### Preview workflow CommunicateBuilt in Scripted botPath testing Raw AI wrapperYou build evaluation Decision Communicate Scripted bot Raw AI wrapper Answer source Connected knowledge Decision tree You build retrieval Behavior limits Rules and handoff Fixed branches You build guardrails Human takeover Same Conversation Usually a new flow You build routing Preview workflow Built in Path testing You build evaluation [Start with 100 credits](https://app.communicate.so) Questions before you start ## What teams ask before an Agent goes live. The practical limits, stated clearly. ### Can the Agent answer without a source? ### Can I change its tone? ### What happens when a human joins? ### Can it complete tasks? ## Build the Agent you would trust on your busiest day. Connect one trusted source, preview the hard questions, and decide from the answers you can actually inspect. [Start with 100 credits](https://app.communicate.so)One-time $1 activation · Grounded answers · Human takeover · Cancel anytime