# Brevo Alternative: AI Support, Not Email Marketing · Communicate > Honest Communicate vs Brevo comparison: an AI support chat for your website vs an email and multi-channel marketing platform. Where Brevo wins, too. - **URL:** https://communicate.so/alternatives/brevo --- Brevo alternative # The Brevo alternative for support answers, not email marketing. Brevo is an email and multi-channel marketing platform with a free plan: campaigns, automation, SMS, and, on Professional, WhatsApp. Communicate is an AI support chat: it answers customers on your website and hands off to your team. Starter is $39 a month. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription QuestionAnswer Answer customers. Not send campaigns. JobAnswersInbox Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and Brevo row by row](#compare) Communicate vs Brevo ## Every row, as each one publishes it. Brevo wins on email marketing, a free plan, automation, and an MCP for ChatGPT and Claude. Communicate wins on AI support answers, a Shared Inbox, and Member-required Actions. All of it is below. ### How you start Communicate$1 once: 100 credits that never expire, nothing renews BrevoFree plan, no card ### Main job CommunicateCustomer support BrevoEmail and multi-channel marketing ### AI support answers CommunicateFrom your pages, with sources BrevoNot listed on its pricing page ### Email campaigns CommunicateNot offered BrevoFrom 5,000 emails a month on Starter ### WhatsApp CommunicateComing soon BrevoOn Professional ### MCP CommunicateOn every Plan BrevoMCP for ChatGPT and Claude DecisionCommunicateBrevo How you start$1 once: 100 credits that never expire, nothing renewsFree plan, no card Main jobCustomer supportEmail and multi-channel marketing AI support answersFrom your pages, with sourcesNot listed on its pricing page Email campaignsNot offeredFrom 5,000 emails a month on Starter WhatsAppComing soonOn Professional MCPOn every PlanMCP for ChatGPT and Claude Brevo figures come from brevo.com/pricing, checked on 3 October 2026. “Not listed” means the page does not show it; check with Brevo if it matters to you. [Start with 100 credits](https://app.communicate.so) What each one is for ## Pick the tool for the job. From brevo.com/pricing and our Plans, checked on 3 October 2026. - 01 · $39 ### Communicate Starter 3 seats, 3,000 AI replies, about 1,000 chats a month. - 02 · Free ### Brevo free plan Email marketing to start, no card needed. - 03 · Brevo wins ### On marketing Email campaigns, SMS, automation, segmentation, and landing pages. What changes ## Brevo is marketing. Communicate is support. Brevo sends email, SMS, and WhatsApp campaigns with automation and segmentation. If you need an AI that answers customer questions on your site, Communicate does that one job, and the two can work side by side. - 01 ### Answers with sources Every answer links to the page it came from. - 02 ### A Shared Inbox Handed-off chats arrive with full history. Teammate replies never use credits. - 03 ### Actions with approval Call your API from the chat. Risky Actions wait for a person. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Support answers live this afternoon. About 5 minutes to a first answer. No developer needed. - 01 Sources Add your website and files The Agent answers from your content and links to the page it used. Knowledge Connected Help center Ready for answers - Pricing page Ready for answers - Policies Ready for answers - 02 Rules Set handoff in plain words Decide which chats need a person. Risky Actions wait for approval. Handoff rules Saved Refund Member required - Refund Member required - How-to Agent answers - 03 Go live Paste one snippet The widget goes on your site. Handoffs land in the Shared Inbox. Widget Live Site yourbrand.com - Agent Answering - Inbox 3 seats ++++Knowledge Connected - Help center Ready for answers - Pricing page Ready for answers - Policies Ready for answers Handoff rules Saved - Refund Member required - Refund Member required - How-to Agent answers Widget Live - Site yourbrand.com - Agent Answering - Inbox 3 seats 01 / 03 Designed for the edge cases ## What you get on every Plan. Plans differ only in credits, seats, and Agents. 01 ### AI Agents with sources Answers grounded in your website and files. Removesa marketing tool doing support. 02 ### Shared Inbox Assign and take over chats with full history. Removeshandoff by email. 03 ### In-App Messages Reach the right people inside your product. Removesa separate nudge tool. 04 ### API, MCP, and CLI Work with Conversations and Agents from code or an AI assistant. Removesa custom integration. ++++ AI Agents with sources Shared Inbox In-App Messages API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to Brevo. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What Brevo buyers ask before they choose. Including the cases where Brevo is the better fit. ### 01Is Brevo a support chat? ### 02Can I use both? ### 03Does Communicate send email campaigns? ### 04Is my data safe? ### 05When is Brevo the better choice? READY WHEN YOU ARE ## Answers for the customers your campaigns bring. Open the Workspace for $1, add your help pages, and see real answers today. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime