# Drift Alternative for Customer Support | Communicate · Communicate > Drift is now Salesloft's B2B sales chat with no public price. Communicate is AI support chat for small teams: Starter $39 a month. - **URL:** https://communicate.so/alternatives/drift --- Drift alternative # The Drift alternative for customer support, not B2B sales pipeline. Drift is now part of Salesloft. It uses AI chat agents to turn website visitors into sales pipeline, and it lists no prices. Communicate does support: the Agent answers customers with sources and hands off to your team. Starter is $39 a month. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription QuestionAnswer Answer customers. Not qualify leads. JobPriceInbox Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and Drift row by row](#compare) Communicate vs Drift ## Every row, as each one publishes it. Drift wins on B2B sales chat, CRM-based personalisation, and the Salesloft revenue system. Communicate wins on support answers with sources, a Shared Inbox, and public prices. All of it is below. ### How you start Communicate$1 once: 100 credits that never expire, nothing renews DriftNo public plan or trial listed ### Price CommunicatePublic: $19, $39, $99 a month DriftNot published ### Main job CommunicateCustomer support DriftB2B sales pipeline ### CRM-based personalisation CommunicateNot offered DriftWeb activity, CRM data, past chats ### Answers with sources CommunicateEvery answer links its page DriftNot listed on its page ### Inbox for your team CommunicateShared Inbox on every Plan DriftNot listed on its page DecisionCommunicateDrift How you start$1 once: 100 credits that never expire, nothing renewsNo public plan or trial listed PricePublic: $19, $39, $99 a monthNot published Main jobCustomer supportB2B sales pipeline CRM-based personalisationNot offeredWeb activity, CRM data, past chats Answers with sourcesEvery answer links its pageNot listed on its page Inbox for your teamShared Inbox on every PlanNot listed on its page Drift figures come from drift.com/pricing, checked on 3 October 2026. Drift lists no prices; we did not estimate them. “Not listed” means the page does not show it; check with Drift if it matters to you. [Start with 100 credits](https://app.communicate.so) What each one is for ## Pick the tool for the job. From drift.com/pricing and our Plans, checked on 3 October 2026. - 01 · $39 ### Communicate Starter 3 seats, 3,000 AI replies, about 1,000 chats a month. - 02 · No price ### Drift Its pricing page shows no plans or prices. - 03 · Drift wins ### On B2B sales AI chat agents that use web activity and CRM data to build pipeline. What changes ## Drift is built for sales. Communicate is built for support. Drift personalises chat with web activity and CRM data so sales teams build pipeline. If your goal is answering customers who already bought, Communicate fits that job and lists its price. - 01 ### Public prices Solo $19, Starter $39, Growth $99 a month. - 02 ### Answers with sources Every answer links to the page it came from. - 03 ### Actions with approval Look up orders or call your API. Risky Actions wait for a person. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Support answers on your site this afternoon. About 5 minutes to a first answer. No developer needed. - 01 Sources Add your website and files The Agent answers from your content and links to the page it used. Knowledge Connected Help center Ready for answers - Pricing page Ready for answers - Policies Ready for answers - 02 Rules Set handoff in plain words Decide which chats need a person. Risky Actions wait for approval. Handoff rules Saved Account issue Hand off - Refund Member required - How-to Agent answers - 03 Go live Paste one snippet The widget goes on your site. Handoffs land in the Shared Inbox. Widget Live Site yourbrand.com - Agent Answering - Inbox 3 seats ++++Knowledge Connected - Help center Ready for answers - Pricing page Ready for answers - Policies Ready for answers Handoff rules Saved - Account issue Hand off - Refund Member required - How-to Agent answers Widget Live - Site yourbrand.com - Agent Answering - Inbox 3 seats 01 / 03 Designed for the edge cases ## What you get on every Plan. Plans differ only in credits, seats, and Agents. 01 ### AI Agents with sources Answers grounded in your website and files. Removesa sales tool doing support. 02 ### Shared Inbox Assign and take over chats with full history. Removeshandoff by email. 03 ### In-App Messages Reach the right people inside your product. Removesa separate nudge tool. 04 ### API, MCP, and CLI Work with Conversations and Agents from code or an AI assistant. Removesa custom integration. ++++ AI Agents with sources Shared Inbox In-App Messages API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to Drift. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What Drift buyers ask before they choose. Including the cases where Drift is the better fit. ### 01How much does Drift cost? ### 02Is Drift a support tool? ### 03Can Communicate book sales meetings? ### 04Is my data safe? ### 05When is Drift the better choice? READY WHEN YOU ARE ## Support chat with a price on the page. Open the Workspace for $1, add your help pages, and see real answers today. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime