# Freshchat Alternative: AI Included, No Session Packs · Communicate > Honest Communicate vs Freshchat comparison: 3,000 AI replies for $39/mo vs Freddy AI Agent at $49 per 100 sessions plus $19 per agent. Where Freshchat wins, too. - **URL:** https://communicate.so/alternatives/freshchat --- Freshchat alternative # The Freshchat alternative where AI chats are not sold by the hundred. On Freshchat, the Freddy AI Agent is bought in packs: $49 for 100 sessions, on top of $19 per agent a month. Communicate Starter is $39 a month for 3 teammates and 3,000 AI replies, which is about 500 chats. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription Starter3,000 3,000 AI replies on the $39 Plan. Freddy: $49 for 100 sessions. AI volumeHandoffActions Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and Freshchat row by row](#compare) Communicate vs Freshchat ## Every row, at list price. Freshchat wins on its free plan for up to 10 agents, WhatsApp, social, and SMS channels, the Freshworks suite, mobile apps, and security certifications. Communicate wins on AI included per dollar, no per-agent price, and Actions. All of it is below. ### How you try it Communicate$1 once: 100 credits that never expire, nothing renews FreshchatFree plan up to 10 agents, no AI agent; free trial of paid plans ### Price for 3 people CommunicateStarter: $39/mo total FreshchatGrowth: $57/mo on annual billing ($19 per agent) ### Price for 10 people CommunicateGrowth: $99/mo total FreshchatGrowth: $190/mo; Pro: $490/mo on annual billing ### How AI is billed CommunicateIncluded credits: 1 credit per AI reply FreshchatFreddy AI Agent: $49 per 100 sessions ### AI billed per conversation, not per reply CommunicateNo: every AI reply uses a credit FreshchatYes: Freddy counts sessions ### Human takeover and shared inbox CommunicateEvery Plan FreshchatEvery plan ### Agent takes actions CommunicateLookups, forms, and your API, with approval rules FreshchatFreddy actions and bot flows ### Visual bot flow builder CommunicateNot offered; plain-word rules instead FreshchatFlow builder ### AI help for agents while they reply CommunicateNot offered FreshchatFreddy Copilot, $29 per agent/mo ### WhatsApp, social, SMS CommunicateWhatsApp, Messenger, Instagram coming soon; no SMS FreshchatOn Growth and up ### Messages inside your product CommunicateIn-App Messages on every Plan FreshchatProactive and in-app messaging ### Mobile apps CommunicateMobile and Mac apps coming soon FreshchatiOS and Android ### API, MCP, and CLI access CommunicateAll three on every Plan FreshchatREST API ### Security proof CommunicateEncrypted at rest, two-factor login, isolated Workspaces, DPA on request; no SOC 2 yet FreshchatSOC 2, ISO 27001 DecisionCommunicateFreshchat How you try it$1 once: 100 credits that never expire, nothing renewsFree plan up to 10 agents, no AI agent; free trial of paid plans Price for 3 peopleStarter: $39/mo totalGrowth: $57/mo on annual billing ($19 per agent) Price for 10 peopleGrowth: $99/mo totalGrowth: $190/mo; Pro: $490/mo on annual billing How AI is billedIncluded credits: 1 credit per AI replyFreddy AI Agent: $49 per 100 sessions AI billed per conversation, not per replyNo: every AI reply uses a creditYes: Freddy counts sessions Human takeover and shared inboxEvery PlanEvery plan Agent takes actionsLookups, forms, and your API, with approval rulesFreddy actions and bot flows Visual bot flow builderNot offered; plain-word rules insteadFlow builder AI help for agents while they replyNot offeredFreddy Copilot, $29 per agent/mo WhatsApp, social, SMSWhatsApp, Messenger, Instagram coming soon; no SMSOn Growth and up Messages inside your productIn-App Messages on every PlanProactive and in-app messaging Mobile appsMobile and Mac apps coming sooniOS and Android API, MCP, and CLI accessAll three on every PlanREST API Security proofEncrypted at rest, two-factor login, isolated Workspaces, DPA on request; no SOC 2 yetSOC 2, ISO 27001 Freshchat figures come from its pricing page, checked on 3 October 2026. Freshchat lists annual prices; monthly billing costs about 20% more. Communicate annual billing charges 10 months for 12. [Start with 100 credits](https://app.communicate.so) Yearly totals, checked ## What AI chat costs over a year, annual billing on both sides. Freshchat annual prices from its pricing page and our annual Plans (10 months for 12), checked on 3 October 2026. If you only need human chat, Freshchat Free may cost you nothing; these totals are for teams using AI. - 01 · $3,234 a year ### Three agents and 500 AI chats a month Freshchat Growth: 3 agents at $19 is $684 a year, plus 5 Freddy packs at $49 a month is $2,940. Communicate Starter annual: $390 a year. - 02 · $7,170 a year ### Ten agents and 1,000 AI chats a month Freshchat Growth: 10 agents at $19 is $2,280 a year, plus 10 packs a month is $5,880. Communicate Growth annual: $990 a year, with 8,000 AI replies a month. - 03 · About 5x the AI chats ### For a similar monthly spend Freddy: $49 for 100 sessions. Communicate Starter: $39 for 3,000 AI replies, or 500 chats at 6 replies each. What changes ## Freshchat-style chat, with the AI already in the price. Freshchat is a capable messaging tool with a generous free plan for human chat. The cost shows up when the AI starts doing the work. - 01 ### About 5x the AI chats for less $49 buys 100 Freddy AI Agent sessions. $39 buys 3,000 Communicate AI replies, which is 500 chats even at 6 replies each, and includes 3 seats. - 02 ### No per-agent price Freshchat Growth is $19 per agent a month on annual billing. Communicate Starter is $39 for 3 seats, Growth $99 for 10. - 03 ### Actions on every Plan The Agent can look up an account or call your API, with approval rules, without moving to a higher plan. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Run the AI on your real chats before you buy another session pack. Setup takes about 5 minutes. The Freshchat widget stays live until you swap the snippet. - 01 Sources Add the articles Freddy answers from Point the Agent at your Freshdesk or Freshchat solution articles by URL, plus pages and files. There is no import from Freshworks, so each source is added by hand. Knowledge Connected Solution articles Ready for answers - Pricing page Ready for answers - Setup guide PDF Ready for answers - 02 Rules Turn your bot flows into plain rules Where a Freshchat flow routes to a group, write a rule: refunds to billing, bugs to support. Those chats land in the Shared Inbox, assigned. Handoff rules Saved Refund request Member required - Bug report Hand off - How-to question Agent answers - 03 Compare Count sessions against credits Look at how many Freddy sessions you used last month and how many replies each took. Compare that with 3,000 or 8,000 credits. Last month Counted AI sessions 380 - Replies per session 5 - Credits needed 1,900 ++++Knowledge Connected - Solution articles Ready for answers - Pricing page Ready for answers - Setup guide PDF Ready for answers Handoff rules Saved - Refund request Member required - Bug report Hand off - How-to question Agent answers Last month Counted - AI sessions 380 - Replies per session 5 - Credits needed 1,900 01 / 03 Designed for the edge cases ## What replaces Freddy, flows, and the agent inbox. All of it on every Plan. Plans differ only in credits, seats, and Agents. 01 ### An AI Agent per site or product Starter includes 3 Agents and Growth includes 10, each with its own sources. Removesbuying session packs per bot. 02 ### Plain-word handoff rules Say when a chat needs a person. The Agent hands it over with every message. Removesdrawing a flow for each route. 03 ### Credits you can predict One AI reply is one credit. The $1 activation includes 100 credits that never expire. Removeswatching a session counter run down. 04 ### API, MCP, and CLI Work with Conversations and Agents from your code, an AI assistant, or the terminal. Removeswaiting on a plan upgrade to build. ++++ An AI Agent per site or product Plain-word handoff rules Credits you can predict API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to Freshchat. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What Freshchat users ask before they switch. Including the cases where Freshchat is the better fit. ### 01What is a Freddy session? ### 02Is Freddy per session cheaper than credits? ### 03The Freshchat free plan covers 10 agents. Why pay? ### 04Can I keep my Freshdesk knowledge base? ### 05Does Communicate support WhatsApp? ### 06Is my data safe? Do you have SOC 2? ### 07When is Freshchat the better choice? READY WHEN YOU ARE ## AI that answers the chat, without session packs. Open the Workspace for $1, add your articles, and see how far 3,000 AI replies go. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime