# Gladly Alternative: AI Support for Small Teams · Communicate > Honest Communicate vs Gladly comparison: self-serve AI support from $19 vs big-brand CX AI with no public prices. Where Gladly wins, too. - **URL:** https://communicate.so/alternatives/gladly --- Gladly alternative # The Gladly alternative for a small team that wants a price on the page. Gladly is customer experience AI for large retail brands, and its pricing page lists no plans or prices. Communicate is built for small teams and lists every Plan: Starter is $39 a month for 3 seats and 3,000 AI replies. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription Starter$39 $39 a month, listed. Gladly: no public price. PriceAnswersInbox Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and Gladly row by row](#compare) Communicate vs Gladly ## Every row, as each one publishes it. Gladly wins on channel reach and big-brand scale. Communicate wins on public prices, self-serve setup, and a small-team fit. All of it is below. ### How you start Communicate$1 once: 100 credits that never expire, nothing renews GladlyDemo request ### Price CommunicatePublic: $19, $39, $99 a month GladlyNot published ### Built for CommunicateSmall teams GladlyLarge consumer brands ### Channels CommunicateWebsite chat and email; WhatsApp and Messenger coming soon GladlyEvery channel, per its site ### Setup CommunicateSelf-serve, about 5 minutes to a first answer GladlyNot listed on its pricing page ### Actions a person approves CommunicateMember-required Actions GladlyNot listed on its pricing page DecisionCommunicateGladly How you start$1 once: 100 credits that never expire, nothing renewsDemo request PricePublic: $19, $39, $99 a monthNot published Built forSmall teamsLarge consumer brands ChannelsWebsite chat and email; WhatsApp and Messenger coming soonEvery channel, per its site SetupSelf-serve, about 5 minutes to a first answerNot listed on its pricing page Actions a person approvesMember-required ActionsNot listed on its pricing page Gladly figures come from gladly.com/pricing, checked on 3 October 2026. Gladly lists no prices; we did not estimate them. “Not listed” means the page does not show it; check with Gladly if it matters to you. [Start with 100 credits](https://app.communicate.so) What each one publishes ## What you can know before a call. From gladly.com/pricing and our Plans, checked on 3 October 2026. - 01 · $39 ### Communicate Starter 3 seats, 3,000 AI replies, about 1,000 chats a month. - 02 · No price ### Gladly Its pricing page shows no plans or prices. - 03 · Gladly wins ### On big-brand scale AI across every channel for large consumer brands. What changes ## Gladly is built for big brands. Communicate is built for small teams. Gladly serves large consumer brands with AI across every channel. If you are a small team that wants AI support on your site at a price you can read today, Communicate fits. - 01 ### Public prices Solo $19, Starter $39, Growth $99 a month. - 02 ### Answers with sources Every answer links to the page it came from. - 03 ### Actions with approval Call your API from the chat. Risky Actions wait for a person. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Live today, no sales call first. About 5 minutes to a first answer. No developer needed. - 01 Sources Add your website and files The Agent answers from your content and links to the page it used. Knowledge Connected Help center Ready for answers - Pricing page Ready for answers - Policies Ready for answers - 02 Rules Set handoff in plain words Decide which chats need a person. Risky Actions wait for approval. Handoff rules Saved Exchange Hand off - Refund Member required - How-to Agent answers - 03 Go live Paste one snippet The widget goes on your site. Handoffs land in the Shared Inbox. Widget Live Site yourbrand.com - Agent Answering - Inbox 3 seats ++++Knowledge Connected - Help center Ready for answers - Pricing page Ready for answers - Policies Ready for answers Handoff rules Saved - Exchange Hand off - Refund Member required - How-to Agent answers Widget Live - Site yourbrand.com - Agent Answering - Inbox 3 seats 01 / 03 Designed for the edge cases ## What you get on every Plan. Plans differ only in credits, seats, and Agents. 01 ### AI Agents with sources Answers grounded in your website and files. Removesa sales call before you can test. 02 ### Shared Inbox Assign and take over chats with full history. Removeshandoff by email. 03 ### In-App Messages Reach the right people inside your product. Removesa separate nudge tool. 04 ### API, MCP, and CLI Work with Conversations and Agents from code or an AI assistant. Removesa custom integration. ++++ AI Agents with sources Shared Inbox In-App Messages API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to Gladly. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What Gladly buyers ask before they choose. Including the cases where Gladly is the better fit. ### 01How much does Gladly cost? ### 02Who is Gladly built for? ### 03Does Communicate cover every channel? ### 04Is my data safe? ### 05When is Gladly the better choice? READY WHEN YOU ARE ## AI support you can buy today. Open the Workspace for $1, add your help pages, and see real answers today. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime