# Gorgias Alternative: AI Store Chat at Cents per Reply · Communicate > Honest Communicate vs Gorgias comparison: 3,000 AI replies for $39 vs $1.00 per AI Agent interaction. Where Gorgias wins on channels and Shopify, too. - **URL:** https://communicate.so/alternatives/gorgias --- Gorgias alternative # The Gorgias alternative where AI replies are not $1 each. Gorgias AI Agent costs $1.00 per interaction billed monthly, and each one also counts as a ticket. Communicate Starter is $39 a month for 3 teammates and 3,000 AI replies, about 1.3 cents each. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription Starter3,000 3,000 AI replies for $39. Gorgias: $1.00 per interaction. AI costOrdersHandoff Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and Gorgias row by row](#compare) Communicate vs Gorgias ## Every row, at monthly list price. Gorgias wins on email, SMS, voice, and social in one desk, deep Shopify tools, 254 integrations, and pricing that never counts agents. Communicate wins on AI cost by a wide margin, Actions with approval, and In-App Messages. All of it is below. ### How you try it Communicate$1 once: 100 credits that never expire, nothing renews GorgiasStarter $10/mo: 50 tickets ### AI cost Communicate3,000 AI replies on Starter, $39/mo total Gorgias$1.00 per interaction monthly, $0.90 yearly ### AI also counts as a ticket CommunicateNo GorgiasYes ### Price per agent Communicate3 seats on Starter, 10 on Growth GorgiasNever priced per agent ### Email, SMS, voice, social CommunicateEmail; WhatsApp, Messenger, Instagram coming soon GorgiasAll in one desk ### Shopify depth CommunicateActions on your store API GorgiasBuilt for Shopify, 254 integrations ### Human takeover and shared inbox CommunicateEvery Plan GorgiasCore of the product ### Agent takes actions CommunicateLookups, forms, and your API, with approval rules GorgiasOrder and store actions ### Messages inside your product CommunicateIn-App Messages on every Plan GorgiasNot listed on its pricing page ### API, MCP, and CLI access CommunicateAll three on every Plan GorgiasREST API DecisionCommunicateGorgias How you try it$1 once: 100 credits that never expire, nothing renewsStarter $10/mo: 50 tickets AI cost3,000 AI replies on Starter, $39/mo total$1.00 per interaction monthly, $0.90 yearly AI also counts as a ticketNoYes Price per agent3 seats on Starter, 10 on GrowthNever priced per agent Email, SMS, voice, socialEmail; WhatsApp, Messenger, Instagram coming soonAll in one desk Shopify depthActions on your store APIBuilt for Shopify, 254 integrations Human takeover and shared inboxEvery PlanCore of the product Agent takes actionsLookups, forms, and your API, with approval rulesOrder and store actions Messages inside your productIn-App Messages on every PlanNot listed on its pricing page API, MCP, and CLI accessAll three on every PlanREST API Gorgias figures come from gorgias.com/pricing, checked on 3 October 2026. Help desk plans: Basic $60 (300 tickets), Pro $360 (2,000 tickets), Advanced $750 (5,000 tickets) billed monthly; lower yearly. “Not listed” means the pricing page does not show it; check with Gorgias if it matters to you. [Start with 100 credits](https://app.communicate.so) Yearly totals, checked ## What AI-first store chat costs over a year. Monthly list prices times 12, from gorgias.com/pricing and our Plans, checked on 3 October 2026. We count one Gorgias AI interaction as one chat and assume 3 AI replies per chat on Communicate. Gorgias also covers email, SMS, and voice, which we do not. Ticket overages are not counted. - 01 · $12,252 a year ### Less at 1,000 AI chats a month Gorgias Basic $60 plus 1,000 AI interactions at $1.00 is $1,060/mo. Communicate Starter: $39/mo for 3,000 AI replies. That is $12,720 vs $468. - 02 · $32,052 a year ### Less at about 2,600 AI chats a month Gorgias Pro $360 plus 2,410 AI interactions beyond the 190 included is $2,770/mo. Communicate Growth: $99/mo for 8,000 AI replies. That is $33,240 vs $1,188. - 03 · 1.3 cents ### Per AI reply on Starter $39 divided by 3,000 AI replies. Gorgias AI Agent: $0.90 to $1.00 per interaction. What changes ## Gorgias is a full ecommerce help desk. Communicate is AI chat at a flat price. Gorgias is excellent for Shopify stores that need email, social, SMS, and voice in one desk. If you mostly want the AI to answer website chat, compare the AI bill. - 01 ### AI at cents, not dollars Gorgias AI Agent is $0.90 to $1.00 per interaction, on top of the help desk plan. Communicate Starter is $39 for 3,000 AI replies. - 02 ### No double counting On Gorgias, each AI interaction also counts as a ticket. On Communicate, one AI reply is one credit, and teammate replies are free. - 03 ### Order lookups with approval The Agent calls your store API to check an order. Risky Actions, like refunds, wait for a person. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Let the AI take store chat. Keep the tough ones for people. Setup takes about 5 minutes. Your Gorgias chat stays live until you swap the snippet. - 01 Sources Add your store policies and help pages Point the Agent at your shipping, returns, and FAQ pages. There is no import from Gorgias, so you add each source by hand. Knowledge Connected Shipping policy Ready for answers - Returns page Ready for answers - Help center Ready for answers - 02 Actions Connect order lookup through your store API Add an Action that calls your store’s API to find an order. Mark refunds Member required, so a person approves first. Actions Saved Order status Agent answers - Refund request Member required - Damaged item Hand off - 03 Count Count what the AI answered alone After a week, see how many chats never needed a person. Then compare that with your Gorgias AI bill. First week Counted AI replies 720 - Handed off 51 chats - Monthly pace about 3,100 ++++Knowledge Connected - Shipping policy Ready for answers - Returns page Ready for answers - Help center Ready for answers Actions Saved - Order status Agent answers - Refund request Member required - Damaged item Hand off First week Counted - AI replies 720 - Handed off 51 chats - Monthly pace about 3,100 01 / 03 Designed for the edge cases ## What you get on every Plan. No add-ons. Plans differ only in credits, seats, and Agents. 01 ### AI Agents with sources 3 Agents on Starter and 10 on Growth, each answering with a citation. Removesa per-interaction AI bill. 02 ### Shared Inbox and assignment Handed-off chats arrive with the full history, assigned to the right teammate. Removesticket caps on human replies. 03 ### In-App Messages Show a message inside your product to the right people at the right time. Removesa separate tool for nudges. 04 ### API, MCP, and CLI Work with Conversations and Agents from your code, an AI assistant, or the terminal. Removesthe dashboard as the only way in. ++++ AI Agents with sources Shared Inbox and assignment In-App Messages API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to Gorgias. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What Gorgias users ask before they switch. Including the cases where Gorgias is the better fit. ### 01How does Gorgias charge for AI Agent? ### 02Can Communicate look up a Shopify order? ### 03Does Communicate handle email, SMS, and phone? ### 04Can I use Communicate next to Gorgias? ### 05Is my data safe? ### 06When is Gorgias the better choice? READY WHEN YOU ARE ## AI store chat at cents per reply. Open the Workspace for $1, add your store pages, and count what the AI answers alone. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime