# Helpwise Alternative: AI Chat Priced per Team, Not per User · Communicate > Honest Communicate vs Helpwise comparison: 3 seats with AI for $39 vs $147 a month. Where Helpwise wins on channels, too. - **URL:** https://communicate.so/alternatives/helpwise --- Helpwise alternative # The Helpwise alternative priced per team, not per user. Helpwise Premium is $29 per user a month, with at least 2 users, and its chatbot is an add-on there. Communicate Starter is $39 a month in total for 3 teammates and 3,000 AI replies. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription Starter3 seats $39 for three people. Not $29 per person. PriceAIHandoff Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and Helpwise row by row](#compare) Communicate vs Helpwise ## Every row, at monthly list price. Helpwise wins on channels (email, WhatsApp, SMS, calling, Facebook, Instagram), help centers, SLA rules, and SSO on Advanced. Communicate wins on price per team, AI in every Plan, and Actions with approval. All of it is below. ### How you try it Communicate$1 once: 100 credits that never expire, nothing renews Helpwise7-day free trial, no card ### Price for 3 people CommunicateStarter: $39/mo total HelpwisePremium $87/mo; Advanced $147/mo ### Price for 10 people CommunicateGrowth: $99/mo total HelpwiseAdvanced: $490/mo ### AI chatbot CommunicateEvery Plan, 3,000 AI replies on Starter HelpwiseAdd-on on Premium; included on Advanced ### Email, WhatsApp, SMS, calls CommunicateEmail; WhatsApp coming soon; no SMS or calls HelpwiseFrom Premium ### Help center CommunicateNot offered Helpwise1 to 5, by plan ### Human takeover and shared inbox CommunicateEvery Plan HelpwiseCore of the product ### Agent takes actions CommunicateLookups, forms, and your API, with approval rules HelpwiseAutomation rules ### SSO CommunicateNot offered HelpwiseAdvanced ### API, MCP, and CLI access CommunicateAll three on every Plan HelpwiseFrom Premium DecisionCommunicateHelpwise How you try it$1 once: 100 credits that never expire, nothing renews7-day free trial, no card Price for 3 peopleStarter: $39/mo totalPremium $87/mo; Advanced $147/mo Price for 10 peopleGrowth: $99/mo totalAdvanced: $490/mo AI chatbotEvery Plan, 3,000 AI replies on StarterAdd-on on Premium; included on Advanced Email, WhatsApp, SMS, callsEmail; WhatsApp coming soon; no SMS or callsFrom Premium Help centerNot offered1 to 5, by plan Human takeover and shared inboxEvery PlanCore of the product Agent takes actionsLookups, forms, and your API, with approval rulesAutomation rules SSONot offeredAdvanced API, MCP, and CLI accessAll three on every PlanFrom Premium Helpwise figures come from helpwise.io/pricing, checked on 3 October 2026. Monthly prices: Standard $15, Premium $29 (2 users minimum), Advanced $49 (3 users minimum), per user. “Not listed” means the pricing page does not show it; check with Helpwise if it matters to you. [Start with 100 credits](https://app.communicate.so) Yearly totals, checked ## What a team inbox with AI costs over a year. Monthly list prices times 12, from helpwise.io/pricing and our Plans, checked on 3 October 2026. Helpwise covers email, WhatsApp, SMS, and calls, which we do not. Helpwise annual billing is lower: $23 and $39 per user. - 01 · $1,296 a year ### Less for three people Helpwise Advanced, with its chatbot included: 3 users at $49 is $147/mo, or $1,764 a year. Communicate Starter: $39/mo, or $468. - 02 · $4,692 a year ### Less for ten people Helpwise Advanced: 10 users at $49 is $490/mo, or $5,880 a year. Communicate Growth: $99/mo, or $1,188, with 8,000 AI replies. - 03 · $576 a year ### Less than Helpwise Premium Premium: 3 users at $29 is $87/mo, or $1,044 a year, before the chatbot add-on. Communicate Starter: $468. What changes ## Helpwise is a shared inbox for every channel. Communicate is AI chat with a team inbox. Helpwise brings email, chat, WhatsApp, SMS, and calls into one inbox. If most of your work is website chat that AI could answer, compare the totals. - 01 ### No per-user price Helpwise Premium is $29 per user, and Advanced is $49. Communicate Starter is $39 for 3 seats; Growth is $99 for 10. - 02 ### AI in every Plan Helpwise’s chatbot is an add-on on Premium and included on Advanced. Communicate includes 3,000 AI replies on Starter. - 03 ### Actions with approval The Agent can look up an order or call your API. Mark risky Actions Member required. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Let the AI answer website chat. Keep Helpwise-style teamwork. Setup takes about 5 minutes. Your Helpwise widget stays live until you swap the snippet. - 01 Sources Add the pages your customers ask about Point the Agent at the same website, help pages, and files. There is no import from Helpwise, so you add each source by hand. Knowledge Connected Website Ready for answers - Help center Ready for answers - Pricing page Ready for answers - 02 Hand off Say when a person should take over Write plain rules for sales, billing, and hard questions. The chat lands in the Shared Inbox, assigned. Handoff rules Saved Sales question Hand off - Billing question Member required - How-to question Agent answers - 03 Compare Ask both the same twenty questions Use questions from your Helpwise history. Compare answers and sources, then decide. Preview Grounded Question How do I reset my password? - Source Help center - Result Ready to publish ++++Knowledge Connected - Website Ready for answers - Help center Ready for answers - Pricing page Ready for answers Handoff rules Saved - Sales question Hand off - Billing question Member required - How-to question Agent answers Preview Grounded - Question How do I reset my password? - Source Help center - Result Ready to publish 01 / 03 Designed for the edge cases ## What you get on every Plan. No add-ons. Plans differ only in credits, seats, and Agents. 01 ### AI Agents with sources 3 Agents on Starter and 10 on Growth, each answering with a citation. Removesa chatbot add-on. 02 ### Shared Inbox and assignment Handed-off chats arrive with the full history. Teammate replies never use credits. Removesa seat price that grows with the team. 03 ### In-App Messages Show a message inside your product to the right people at the right time. Removesa separate tool for nudges. 04 ### API, MCP, and CLI Work with Conversations and Agents from your code, an AI assistant, or the terminal. Removesthe dashboard as the only way in. ++++ AI Agents with sources Shared Inbox and assignment In-App Messages API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to Helpwise. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What Helpwise users ask before they switch. Including the cases where Helpwise is the better fit. ### 01What does Helpwise cost for 3 people? ### 02Is the Helpwise chatbot included? ### 03Does Communicate cover WhatsApp, SMS, and calls? ### 04Can I use Communicate next to Helpwise? ### 05Is my data safe? ### 06When is Helpwise the better choice? READY WHEN YOU ARE ## One price for the whole team. Open the Workspace for $1, add your pages, and count what the AI answers alone. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime