# Kapa.ai Alternative: Docs Answers at a Public Price · Communicate > Honest Communicate vs Kapa.ai comparison: cited docs answers and a Shared Inbox from $39 vs a docs AI whose paid plans are contact-us. Where Kapa.ai wins, too. - **URL:** https://communicate.so/alternatives/kapa-ai --- Kapa.ai alternative # The Kapa.ai alternative with a price you can read after the trial ends. Kapa.ai gives AI agents accurate answers from your docs. Its trial is free for 14 days; after that, Growth is “Contact us”. Communicate lists every price: Starter is $39 a month for 3,000 AI replies and 3 seats, with a Shared Inbox for handoffs. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription Starter$39 $39 a month, listed. Kapa Growth: contact us. PriceAnswersHandoff Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and Kapa.ai row by row](#compare) Communicate vs Kapa.ai ## Every row, as each one publishes it. Kapa.ai wins on Slack, Discord, and Zendesk agents, private sources like Confluence and Notion, and SOC 2 Type II. Communicate wins on public prices and a built-in Shared Inbox. All of it is below. ### How you start Communicate$1 once: 100 credits that never expire, nothing renews Kapa.aiFree for 14 days, 1,000 answers ### Price after that CommunicatePublic: $19, $39, $99 a month Kapa.aiGrowth and Enterprise: contact us ### Where it answers CommunicateWebsite chat and email; Slack coming soon Kapa.aiDocs, in-product, Slack, Discord, Zendesk ### Private sources CommunicateWebsite, PDFs, and files Kapa.aiConfluence, Notion, Zendesk, Salesforce, Drive on Growth ### Inbox for your team CommunicateShared Inbox on every Plan Kapa.aiNot listed on its pricing page ### Security certifications CommunicateNo SOC 2 or ISO yet Kapa.aiSOC 2 Type II and GDPR ### MCP access CommunicateAPI, MCP, and CLI on every Plan Kapa.aiRetrieval API and hosted MCP server DecisionCommunicateKapa.ai How you start$1 once: 100 credits that never expire, nothing renewsFree for 14 days, 1,000 answers Price after thatPublic: $19, $39, $99 a monthGrowth and Enterprise: contact us Where it answersWebsite chat and email; Slack coming soonDocs, in-product, Slack, Discord, Zendesk Private sourcesWebsite, PDFs, and filesConfluence, Notion, Zendesk, Salesforce, Drive on Growth Inbox for your teamShared Inbox on every PlanNot listed on its pricing page Security certificationsNo SOC 2 or ISO yetSOC 2 Type II and GDPR MCP accessAPI, MCP, and CLI on every PlanRetrieval API and hosted MCP server Kapa.ai figures come from kapa.ai/pricing, checked on 3 October 2026. Kapa.ai does not list Growth or Enterprise prices; we did not estimate them. “Not listed” means the pricing page does not show it. [Start with 100 credits](https://app.communicate.so) What each one publishes ## What you know before you commit. From kapa.ai/pricing and our Plans, checked on 3 October 2026. Kapa.ai does not list Growth or Enterprise prices, so we do not estimate them. - 01 · $39 ### Communicate Starter 3,000 AI replies, about 1,000 chats, and 3 seats. Listed on our page. - 02 · 14 days ### Kapa.ai free trial 1,000 answers, then Growth or Enterprise, both “Contact us”. - 03 · Kapa.ai wins ### On reach and security Agents for Slack, Discord, and Zendesk, a hosted MCP server, and SOC 2 Type II. What changes ## Kapa.ai is a knowledge layer. Communicate is a support chat. Kapa.ai feeds accurate docs answers to many places, from Slack to your own agents. If you want website support with a team inbox at a listed price, Communicate covers that. - 01 ### Public prices Solo $19, Starter $39, Growth $99 a month. No call after the trial. - 02 ### A Shared Inbox Handed-off chats arrive with full history. Teammate replies never use credits. - 03 ### Actions with approval Call your API from the chat. Risky Actions wait for a person. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Docs answers plus a person when needed. About 5 minutes to a first answer. Handoffs go to your team, not a support form. - 01 Sources Add your docs and help pages Every answer links to the page it used. Knowledge Connected Docs site Ready for answers - API guide Ready for answers - Changelog Ready for answers - 02 Rules Decide what needs a person Write handoff rules in plain words. Billing or account changes can wait for approval. Handoff rules Saved Bug report Hand off - Plan change Member required - How-to Agent answers - 03 Go live Paste one snippet Put the widget on your docs or app. Your team works handoffs in the Shared Inbox. Widget Live Site docs.yourapp.com - Agent Answering - Inbox 3 seats ++++Knowledge Connected - Docs site Ready for answers - API guide Ready for answers - Changelog Ready for answers Handoff rules Saved - Bug report Hand off - Plan change Member required - How-to Agent answers Widget Live - Site docs.yourapp.com - Agent Answering - Inbox 3 seats 01 / 03 Designed for the edge cases ## What you get on every Plan. Plans differ only in credits, seats, and Agents. 01 ### AI Agents with sources Answers grounded in your docs, with a citation. Removesa quote after the trial. 02 ### Shared Inbox Assign and take over chats with full history. Removesrouting to a support form. 03 ### In-App Messages Reach the right people inside your product. Removesa separate nudge tool. 04 ### API, MCP, and CLI Work with Conversations and Agents from code or an AI assistant. Removesa separate developer plan. ++++ AI Agents with sources Shared Inbox In-App Messages API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to Kapa.ai. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What Kapa.ai buyers ask before they choose. Including the cases where Kapa.ai is the better fit. ### 01How much does Kapa.ai cost after the trial? ### 02Does Communicate answer from my docs? ### 03Does Communicate work in Slack or Discord? ### 04Does Communicate have SOC 2? ### 05Is my data safe? ### 06When is Kapa.ai the better choice? READY WHEN YOU ARE ## Docs answers, at a price you can see. Open the Workspace for $1, add your docs, and see real answers today. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime