# LiveAgent Alternative: AI That Answers the Chat, From $39 · Communicate > Honest Communicate vs LiveAgent comparison: AI that answers chat, 3 seats for $39 vs $105 a month. Where LiveAgent wins, too. - **URL:** https://communicate.so/alternatives/liveagent --- LiveAgent alternative # The LiveAgent alternative where the AI answers the chat. LiveAgent is a help desk priced per agent, from $19 a month each, and its AI Answer Assistant helps your agents write replies. Communicate’s AI Agent answers website chat itself. Starter is $39 a month for 3 teammates and 3,000 AI replies. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription QuestionAnswer The AI answers first. Your team handles the rest. AIPriceHandoff Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and LiveAgent row by row](#compare) Communicate vs LiveAgent ## Every row, at monthly list price. LiveAgent wins on ticketing, a call center, email and social channels, a knowledge base, mobile apps, a 30-day trial, and API on every plan. Communicate wins on AI that answers chat itself, price per team, and Actions with approval. All of it is below. ### How you try it Communicate$1 once: 100 credits that never expire, nothing renews LiveAgent30-day free trial ### Price for 3 people CommunicateStarter: $39/mo total LiveAgentSmall $57/mo; Medium $105/mo ### Price for 10 people CommunicateGrowth: $99/mo total LiveAgentMedium: $350/mo ### AI that answers customers CommunicateEvery Plan, 3,000 AI replies on Starter LiveAgentAI Answer Assistant drafts replies for agents ### Ticketing and email CommunicateEmail channel; Zendesk integration coming soon LiveAgentCore of the product ### Call center CommunicateNot offered LiveAgentBuilt in ### Knowledge base CommunicateNot offered LiveAgentBuilt in ### Human takeover and shared inbox CommunicateEvery Plan LiveAgentEvery plan ### Messages inside your product CommunicateIn-App Messages on every Plan LiveAgentChat welcome messages ### API, MCP, and CLI access CommunicateAll three on every Plan LiveAgentAPI on every plan DecisionCommunicateLiveAgent How you try it$1 once: 100 credits that never expire, nothing renews30-day free trial Price for 3 peopleStarter: $39/mo totalSmall $57/mo; Medium $105/mo Price for 10 peopleGrowth: $99/mo totalMedium: $350/mo AI that answers customersEvery Plan, 3,000 AI replies on StarterAI Answer Assistant drafts replies for agents Ticketing and emailEmail channel; Zendesk integration coming soonCore of the product Call centerNot offeredBuilt in Knowledge baseNot offeredBuilt in Human takeover and shared inboxEvery PlanEvery plan Messages inside your productIn-App Messages on every PlanChat welcome messages API, MCP, and CLI accessAll three on every PlanAPI on every plan LiveAgent figures come from liveagent.com/pricing, checked on 3 October 2026. Per agent, monthly: Small $19, Medium $35, Large $59, Enterprise $85. “Not listed” means the pricing page does not show it; check with LiveAgent if it matters to you. [Start with 100 credits](https://app.communicate.so) Yearly totals, checked ## What a support team costs over a year. Monthly list prices times 12, from liveagent.com/pricing and our Plans, checked on 3 October 2026. LiveAgent covers tickets, email, calls, and social, which we mostly do not. Its yearly prices are lower: $15, $29, $49, and $69 per agent. - 01 · $792 a year ### Less for three agents LiveAgent Medium: 3 agents at $35 is $105/mo, or $1,260 a year. Communicate Starter: $39/mo, or $468, with 3,000 AI replies. - 02 · $3,012 a year ### Less for ten agents LiveAgent Medium: 10 agents at $35 is $350/mo, or $4,200 a year. Communicate Growth: $99/mo, or $1,188. - 03 · 3,000 ### AI replies on Starter Each one is a chat your team did not have to type. What changes ## LiveAgent is a full help desk. Communicate is AI chat with a team inbox. LiveAgent brings tickets, email, calls, and social into one help desk. If most of your work is website chat that AI could answer, compare what you pay. - 01 ### AI that answers, not just drafts LiveAgent’s AI Answer Assistant helps agents write replies. Communicate’s Agent answers website chat on its own, with a source. - 02 ### No per-agent price LiveAgent Medium is $35 per agent a month. Communicate Starter is $39 for 3 seats; Growth is $99 for 10. - 03 ### Actions with approval The Agent can look up an order or call your API. Mark risky Actions Member required. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Let the AI answer chat before an agent opens it. Setup takes about 5 minutes. Your LiveAgent widget stays live until you swap the snippet. - 01 Sources Add your knowledge base and pages Point the Agent at the same website, help pages, and files. There is no import from LiveAgent, so you add each source by hand. Knowledge Connected Knowledge base Ready for answers - Website Ready for answers - Pricing page Ready for answers - 02 Hand off Say when a person should take over Write plain rules for sales, billing, and hard questions. The chat lands in the Shared Inbox, assigned. Handoff rules Saved Sales question Hand off - Billing question Member required - How-to question Agent answers - 03 Compare Ask both the same twenty questions Use questions from your LiveAgent history. Compare answers and sources, then decide. Preview Grounded Question How do I reset my password? - Source Knowledge base - Result Ready to publish ++++Knowledge Connected - Knowledge base Ready for answers - Website Ready for answers - Pricing page Ready for answers Handoff rules Saved - Sales question Hand off - Billing question Member required - How-to question Agent answers Preview Grounded - Question How do I reset my password? - Source Knowledge base - Result Ready to publish 01 / 03 Designed for the edge cases ## What you get on every Plan. No add-ons. Plans differ only in credits, seats, and Agents. 01 ### AI Agents with sources 3 Agents on Starter and 10 on Growth, each answering with a citation. Removesagents typing every first reply. 02 ### Shared Inbox and assignment Handed-off chats arrive with the full history. Teammate replies never use credits. Removesa seat price that grows with the team. 03 ### In-App Messages Show a message inside your product to the right people at the right time. Removesa separate tool for nudges. 04 ### API, MCP, and CLI Work with Conversations and Agents from your code, an AI assistant, or the terminal. Removesthe dashboard as the only way in. ++++ AI Agents with sources Shared Inbox and assignment In-App Messages API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to LiveAgent. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What LiveAgent users ask before they switch. Including the cases where LiveAgent is the better fit. ### 01What does LiveAgent cost for 3 agents? ### 02Does LiveAgent’s AI answer customers itself? ### 03Does Communicate have ticketing and calls? ### 04Can I use Communicate next to LiveAgent? ### 05Is my data safe? ### 06When is LiveAgent the better choice? READY WHEN YOU ARE ## Let the AI take the first reply. Open the Workspace for $1, add your pages, and count what the AI answers alone. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime