# Siena AI Alternative: AI Store Support From $39 · Communicate > Honest Communicate vs Siena AI comparison: $39 a month for 3,000 AI replies and 3 seats vs a $750 platform fee plus $0.90 per ticket. Where Siena AI wins, too. - **URL:** https://communicate.so/alternatives/siena-ai --- Siena AI alternative # The Siena AI alternative without a $750 platform fee. Siena AI charges a $750 monthly platform fee, then $0.90 for each ticket it automates. Communicate Starter is $39 a month in total for 3 teammates and 3,000 AI replies. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription Starter$39 $39 a month, all in. Siena: $750 before any ticket. PriceOrdersHandoff Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and Siena AI row by row](#compare) Communicate vs Siena AI ## Every row, at monthly list price. Siena AI wins on brand voice and personality, high-volume ecommerce automation, working inside Gorgias, Zendesk, and other help desks, and email and social channels. Communicate wins on price by a wide margin, an included inbox, and In-App Messages. All of it is below. ### How you try it Communicate$1 once: 100 credits that never expire, nothing renews Siena AIDemo and onboarding ### Platform fee CommunicateNone; Starter is $39/mo total Siena AI$750/mo ### AI cost Communicate3,000 AI replies on Starter Siena AI$0.90 per automated ticket ### Inbox for your team CommunicateShared Inbox, 3 seats on Starter Siena AIYour existing help desk ### Works inside Gorgias or Zendesk CommunicateZendesk integration coming soon Siena AIYes ### Email and social CommunicateEmail; Messenger, Instagram coming soon Siena AIThrough your help desk ### Agent takes actions CommunicateLookups, forms, and your API, with approval rules Siena AIStore actions ### Messages inside your product CommunicateIn-App Messages on every Plan Siena AINot listed on its pricing page ### API, MCP, and CLI access CommunicateAll three on every Plan Siena AINot listed on its pricing page DecisionCommunicateSiena AI How you try it$1 once: 100 credits that never expire, nothing renewsDemo and onboarding Platform feeNone; Starter is $39/mo total$750/mo AI cost3,000 AI replies on Starter$0.90 per automated ticket Inbox for your teamShared Inbox, 3 seats on StarterYour existing help desk Works inside Gorgias or ZendeskZendesk integration coming soonYes Email and socialEmail; Messenger, Instagram coming soonThrough your help desk Agent takes actionsLookups, forms, and your API, with approval rulesStore actions Messages inside your productIn-App Messages on every PlanNot listed on its pricing page API, MCP, and CLI accessAll three on every PlanNot listed on its pricing page Siena AI figures come from siena.cx/pricing, checked on 3 October 2026. Platform fee $750/mo; Automation Pack $0.90 per ticket. “Not listed” means the pricing page does not show it; check with Siena AI if it matters to you. [Start with 100 credits](https://app.communicate.so) Yearly totals, checked ## What AI store support costs over a year. List prices from siena.cx/pricing and our Plans, checked on 3 October 2026. We count one Siena ticket as one chat and assume 3 AI replies per chat on Communicate. Siena works across email and social through your help desk, which we mostly do not. - 01 · $19,332 a year ### Less at 1,000 AI tickets a month Siena: $750 plus 1,000 tickets at $0.90 is $1,650/mo, or $19,800 a year. Communicate Starter: $468. - 02 · $8,532 a year ### Less before the first ticket Siena platform fee: $9,000 a year. Communicate Starter: $468. - 03 · $0 ### For your team’s own replies Teammate replies never use credits on Communicate. What changes ## Siena AI is built for big ecommerce brands. Communicate is built for small stores and teams. Siena is strong at on-brand, high-volume automation inside your help desk. For a small store, compare the bill. - 01 ### No platform fee Siena AI is $750 a month before any ticket. Communicate Starter is $39 a month for 3,000 AI replies. - 02 ### Inbox and seats included Communicate includes a Shared Inbox with 3 seats on Starter. Siena works inside your existing help desk. - 03 ### Order lookups with approval The Agent calls your store API to check an order. Risky Actions, like refunds, wait for a person. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Start AI store support without a platform fee. Setup takes about 5 minutes. Your Siena AI widget stays live until you swap the snippet. - 01 Sources Add your store policies and help pages Point the Agent at the same website, help pages, and files. There is no import from Siena AI, so you add each source by hand. Knowledge Connected Shipping policy Ready for answers - Returns page Ready for answers - Help center Ready for answers - 02 Hand off Say when a person should take over Write plain rules for sales, billing, and hard questions. The chat lands in the Shared Inbox, assigned. Handoff rules Saved Sales question Hand off - Billing question Member required - How-to question Agent answers - 03 Compare Ask both the same twenty questions Use questions from your Siena AI history. Compare answers and sources, then decide. Preview Grounded Question Where is my order? - Source Order lookup Action - Result Ready to publish ++++Knowledge Connected - Shipping policy Ready for answers - Returns page Ready for answers - Help center Ready for answers Handoff rules Saved - Sales question Hand off - Billing question Member required - How-to question Agent answers Preview Grounded - Question Where is my order? - Source Order lookup Action - Result Ready to publish 01 / 03 Designed for the edge cases ## What you get on every Plan. No add-ons. Plans differ only in credits, seats, and Agents. 01 ### AI Agents with sources 3 Agents on Starter and 10 on Growth, each answering with a citation. Removesa platform fee before the first answer. 02 ### Shared Inbox and assignment Handed-off chats arrive with the full history. Teammate replies never use credits. Removespaying for a help desk on top of the AI. 03 ### Actions with approval The Agent looks up an order or calls your API. Mark risky Actions Member required. Removesactions with no approval step. 04 ### API, MCP, and CLI Work with Conversations and Agents from your code, an AI assistant, or the terminal. Removesthe dashboard as the only way in. ++++ AI Agents with sources Shared Inbox and assignment Actions with approval API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to Siena AI. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What Siena AI users ask before they switch. Including the cases where Siena AI is the better fit. ### 01What does Siena AI cost for 1,000 tickets? ### 02Can Communicate look up a Shopify order? ### 03Does Communicate plug into Gorgias or Zendesk? ### 04Is Siena AI built for my store size? ### 05Is my data safe? ### 06When is Siena AI the better choice? READY WHEN YOU ARE ## AI store support from $39. Open the Workspace for $1, add your store pages, and answer “where is my order?” today. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime