# Tiledesk Alternative: Website Chat That Never Stops · Communicate > Honest Communicate vs Tiledesk comparison: 3 seats and 3,000 AI replies for $39 vs €49 for 1 user, and top-ups instead of a hard stop. Where Tiledesk wins, too. - **URL:** https://communicate.so/alternatives/tiledesk --- Tiledesk alternative # The Tiledesk alternative that keeps answering when the month gets busy. Tiledesk Pro is €149 a month for 3 users and 3,000 conversations, and its FAQ says the chatbot stops when you reach the limit. Communicate Starter is $39 a month for 3 teammates and 3,000 AI replies, and you can top up credits any time. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription CreditsTopped up Top up instead of going quiet. Tiledesk: bot stops at the cap. LimitsSeatsHandoff Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and Tiledesk row by row](#compare) Communicate vs Tiledesk ## Every row, at monthly list price. Tiledesk wins on channels (WhatsApp, Telegram, SMS, voice), self-hosting, bring-your-own AI model, more conversations per plan at the top end, and mobile apps. Communicate wins on seats at the low end, no hard stop, and Actions with approval. All of it is below. ### How you try it Communicate$1 once: 100 credits that never expire, nothing renews Tiledesk14-day trial, no card ### Entry price CommunicateSolo $19/mo, 1 seat; Starter $39/mo, 3 seats TiledeskStarter €49/mo, 1 user ### Team plan CommunicateGrowth $99/mo, 10 seats TiledeskPro €149/mo, 3 users ### Volume each month Communicate3,000 AI replies on Starter, 8,000 on Growth Tiledesk800 conversations on Starter, 3,000 on Pro ### When you pass the limit CommunicateTop up credits TiledeskChatbot stops working ### WhatsApp, Telegram, SMS, voice CommunicateWhatsApp and Messenger coming soon; no SMS or voice TiledeskYes ### Self-hosting and your own AI model CommunicateNot offered TiledeskYes ### Human takeover and shared inbox CommunicateEvery Plan TiledeskTeam inbox ### Messages inside your product CommunicateIn-App Messages on every Plan TiledeskNot listed on its pricing page ### API, MCP, and CLI access CommunicateAll three on every Plan TiledeskWebhooks and integrations DecisionCommunicateTiledesk How you try it$1 once: 100 credits that never expire, nothing renews14-day trial, no card Entry priceSolo $19/mo, 1 seat; Starter $39/mo, 3 seatsStarter €49/mo, 1 user Team planGrowth $99/mo, 10 seatsPro €149/mo, 3 users Volume each month3,000 AI replies on Starter, 8,000 on Growth800 conversations on Starter, 3,000 on Pro When you pass the limitTop up creditsChatbot stops working WhatsApp, Telegram, SMS, voiceWhatsApp and Messenger coming soon; no SMS or voiceYes Self-hosting and your own AI modelNot offeredYes Human takeover and shared inboxEvery PlanTeam inbox Messages inside your productIn-App Messages on every PlanNot listed on its pricing page API, MCP, and CLI accessAll three on every PlanWebhooks and integrations Tiledesk figures come from tiledesk.com/pricing-cloud, checked on 3 October 2026. Prices are in euros, billed monthly; yearly is lower (€41 and €124). Business is €499/mo for 5 users and 5,000 conversations. “Not listed” means the pricing page does not show it; check with Tiledesk if it matters to you. [Start with 100 credits](https://app.communicate.so) Monthly prices, checked ## What each plan gives a small team. List prices from tiledesk.com/pricing-cloud and our Plans, checked on 3 October 2026. Tiledesk prices in euros and we price in US dollars, so we show both as listed and do not convert. Tiledesk counts conversations; we count AI replies and assume 3 per chat. - 01 · 3 seats ### For $39, against 1 user for €49 Tiledesk Starter: €49/mo, 1 user, 800 conversations. Communicate Starter: $39/mo, 3 seats, 3,000 AI replies (about 1,000 chats). - 02 · 10 seats ### For $99, against 3 users for €149 Tiledesk Pro: €149/mo, 3 users, 3,000 conversations. Communicate Growth: $99/mo, 10 seats, 8,000 AI replies (about 2,700 chats). - 03 · Never off ### When the month runs long Tiledesk: the chatbot stops at the conversation limit. Communicate: top up credits and the Agent keeps answering. What changes ## Tiledesk is open and flexible. Communicate is simpler to run. Tiledesk is a strong pick if you want WhatsApp, voice, self-hosting, or your own AI model. If you want website chat with your team behind it, compare the setup and the bill. - 01 ### No hard stop at the limit Tiledesk’s FAQ says the chatbot stops working when you pass the conversation limit. On Communicate, you top up credits and keep going. - 02 ### More seats at the low end Tiledesk Starter is €49 for 1 user. Communicate Starter is $39 for 3 seats, and Growth is $99 for 10. - 03 ### Actions with approval The Agent can look up an order or call your API. Mark risky Actions Member required, so a person approves first. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Move your Tiledesk bot over in an afternoon. Setup takes about 5 minutes. Your Tiledesk widget stays live until you swap the snippet. - 01 Sources Add the pages your knowledge base uses Point the Agent at the same website pages and files. There is no import from Tiledesk, so you add each source by hand. Knowledge Connected Help pages Ready for answers - Pricing page Ready for answers - Product docs Ready for answers - 02 Rules Replace flow blocks with plain rules Where a Tiledesk flow sends a chat to a department, write one sentence. The chat lands in the Shared Inbox, assigned. Handoff rules Saved Billing question Member required - Complaint Hand off - How-to question Agent answers - 03 Compare Ask both the same twenty questions Use real questions from your Tiledesk history. Compare answers and sources, then decide. Preview Grounded Question Do you ship to Italy? - Source Shipping page - Result Ready to publish ++++Knowledge Connected - Help pages Ready for answers - Pricing page Ready for answers - Product docs Ready for answers Handoff rules Saved - Billing question Member required - Complaint Hand off - How-to question Agent answers Preview Grounded - Question Do you ship to Italy? - Source Shipping page - Result Ready to publish 01 / 03 Designed for the edge cases ## What you get on every Plan. No add-ons. Plans differ only in credits, seats, and Agents. 01 ### AI Agents with sources 3 Agents on Starter and 10 on Growth, each answering with a citation. Removestuning tokens and prompts by hand. 02 ### Shared Inbox and assignment Handed-off chats arrive with the full history. Teammate replies never use credits. Removesa per-user price for your team. 03 ### In-App Messages Show a message inside your product to the right people at the right time. Removesa separate tool for nudges. 04 ### API, MCP, and CLI Work with Conversations and Agents from your code, an AI assistant, or the terminal. Removesthe dashboard as the only way in. ++++ AI Agents with sources Shared Inbox and assignment In-App Messages API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to Tiledesk. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What Tiledesk users ask before they switch. Including the cases where Tiledesk is the better fit. ### 01What happens when Tiledesk hits its conversation limit? ### 02Is Communicate priced in euros? ### 03Can I self-host Communicate or use my own AI model? ### 04Does Communicate support WhatsApp, Telegram, or voice? ### 05Is my data safe? ### 06When is Tiledesk the better choice? READY WHEN YOU ARE ## Website chat that never switches off. Open the Workspace for $1, add your pages, and see how many chats the AI answers alone. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime