# Yellow.ai Alternative: A Flat Bill for Website Chat · Communicate > Honest Communicate vs Yellow.ai comparison: 3,000 AI replies for $39 flat vs $0.99 per resolution after 500 free. Where Yellow.ai wins on voice and channels, too. - **URL:** https://communicate.so/alternatives/yellow-ai --- Yellow.ai alternative # The Yellow.ai alternative for website chat with a flat monthly bill. Yellow.ai’s free plan includes 500 resolutions a month, then charges $0.99 for each one. Communicate Starter is $39 a month for 3,000 AI replies, about 1,000 chats, with 3 teammates in a Shared Inbox. Try it for a one-time $1. [Start with 100 credits](https://app.communicate.so)[Book Demo](https://cal.com/team/tinycheque/communicate) One-time $1 activation · 100 credits included · No automatic subscription Starter$39 A flat $39, not $0.99 a chat. Yellow.ai: 500 free, then per resolution. BillInboxSetup Pause autoplay Your help center. Your inbox. Your team. [Compare Communicate and Yellow.ai row by row](#compare) Communicate vs Yellow.ai ## Every row, at list price. Yellow.ai wins on its free tier, voice, email, 35+ channels, and enterprise security certifications. Communicate wins on a flat bill at volume, seats in a Shared Inbox, and self-serve setup. All of it is below. ### How you try it Communicate$1 once: 100 credits that never expire, nothing renews Yellow.aiFree plan: 1 AI agent, 500 resolutions a month ### How you pay CommunicateFlat Plan: $39 for 3,000 AI replies Yellow.ai$0.99 per resolution after the first 500 ### Cost at 1,000 AI chats Communicate$39 (Starter) Yellow.aiAbout $495 ### Bigger plans CommunicateGrowth $99/mo, public price Yellow.aiEnterprise: contact sales ### Voice and email agents CommunicateEmail; no voice Yellow.aiVoice, chat, and email ### Channels CommunicateWebsite chat and email; WhatsApp and Messenger coming soon Yellow.ai35+ channels ### Security certifications CommunicateNo SOC 2 or ISO yet Yellow.aiSOC 2, GDPR, ISO on Enterprise ### Shared Inbox with seats Communicate3 seats on Starter, 10 on Growth Yellow.aiNot listed on the free plan ### API, MCP, and CLI access CommunicateAll three on every Plan Yellow.aiNot listed on the free plan DecisionCommunicateYellow.ai How you try it$1 once: 100 credits that never expire, nothing renewsFree plan: 1 AI agent, 500 resolutions a month How you payFlat Plan: $39 for 3,000 AI replies$0.99 per resolution after the first 500 Cost at 1,000 AI chats$39 (Starter)About $495 Bigger plansGrowth $99/mo, public priceEnterprise: contact sales Voice and email agentsEmail; no voiceVoice, chat, and email ChannelsWebsite chat and email; WhatsApp and Messenger coming soon35+ channels Security certificationsNo SOC 2 or ISO yetSOC 2, GDPR, ISO on Enterprise Shared Inbox with seats3 seats on Starter, 10 on GrowthNot listed on the free plan API, MCP, and CLI accessAll three on every PlanNot listed on the free plan Yellow.ai figures come from yellow.ai/pricing, checked on 3 October 2026. Costs over 500 resolutions are our math at $0.99 each. “Not listed” means the pricing page does not show it; check with Yellow.ai if it matters to you. [Start with 100 credits](https://app.communicate.so) Monthly cost, checked ## Where each one is the better deal. List prices from yellow.ai/pricing and our Plans, checked on 3 October 2026. Yellow.ai counts resolutions; we count AI replies and assume 3 per chat. - 01 · Yellow.ai wins ### Up to 500 resolutions Yellow.ai’s free plan includes 500 resolutions a month at $0. Below that, it costs less than any paid Plan here. - 02 · About $99 vs $39 ### At 600 resolutions Yellow.ai: 100 extra resolutions at $0.99 each, about $99. Communicate Starter: $39 for about 1,000 chats. - 03 · About $495 vs $99 ### At 1,000 resolutions Yellow.ai: 500 extra at $0.99, about $495. Communicate Growth: $99 for 8,000 AI replies, about 2,700 chats. What changes ## Yellow.ai is built for enterprise. Communicate is built for small teams. Yellow.ai covers voice, email, and 35+ channels, with enterprise security. If you need website chat and a small team behind it, the bill and the setup look different. - 01 ### A bill you can predict Starter is $39 for 3,000 AI replies. Teammate replies never use credits. Top up if a month runs long. - 02 ### A Shared Inbox for your team Handed-off chats arrive assigned, with the full history. 3 seats on Starter, 10 on Growth. - 03 ### Actions with approval The Agent can look up an order or call your API. Mark risky Actions Member required, so a person approves first. ++++ Used in production ## Already answering customer questions. - Teams building software - Teams making content - Teams running everyday tools - Autoposting - Vrid - Niyam - FAAD Network - Nimblocity - Pure Digital - QCall - Serri - The Medical Insurance Exchange How it works ## Run both on the same month of chats. Setup takes about 5 minutes. Keep your Yellow.ai agent live while you compare. - 01 Sources Add your help pages and files Point the Agent at the pages your Yellow.ai agent answers from. There is no import, so you add each source by hand. Knowledge Connected Help center Ready for answers - Returns policy Ready for answers - Pricing page Ready for answers - 02 Handoff Decide who gets which chat Write a plain rule for each case. Handed-off chats land in the Shared Inbox, with the full history. Handoff rules Saved Refund over $100 Member required - Angry customer Hand off - Shipping question Agent answers - 03 Count Count resolutions for a month Past 500 resolutions, Yellow.ai adds $0.99 each. At 600 a month that is about $99. Compare that with a flat Plan. One month Counted Resolved by AI 600 - Over 500 free 100 × $0.99 - Communicate Starter $39 flat ++++Knowledge Connected - Help center Ready for answers - Returns policy Ready for answers - Pricing page Ready for answers Handoff rules Saved - Refund over $100 Member required - Angry customer Hand off - Shipping question Agent answers One month Counted - Resolved by AI 600 - Over 500 free 100 × $0.99 - Communicate Starter $39 flat 01 / 03 Designed for the edge cases ## What you get on every Plan. No sales call. Plans differ only in credits, seats, and Agents. 01 ### AI Agents with sources 3 Agents on Starter and 10 on Growth, each answering with a citation. Removesa per-resolution meter. 02 ### Shared Inbox and assignment Take over any chat. Teammate replies never use credits. Removesa separate help desk for handoff. 03 ### In-App Messages Show a message inside your product to the right people at the right time. Removesa separate tool for nudges. 04 ### API, MCP, and CLI Work with Conversations and Agents from your code, an AI assistant, or the terminal. Removeswaiting on an enterprise contract for access. ++++ AI Agents with sources Shared Inbox and assignment In-App Messages API, MCP, and CLI Every feature here runsthrough the same Agent. ## Ask how Communicate compares to Yellow.ai. This page runs on Communicate. Type a question below and the assistant on this page answers it. Where is my order #4821? It left the warehouse on Tuesday. Tracking says it arrives Thursday.From: Shipping times That helped Choose what it can read - Help center articles - Refund policy PDF - Past support replies - Product pages Tasks it may run Check order status Update a delivery address Issue a refund Refunds wait for a teammate to approve. Sam joined the chat Handed over with the full thread S Reply style FriendlyFormalShort Drop a help PDF anywhere Answered from your help pages Question askedTeammate if needed Ask our support assistant a question FAQ ## What Yellow.ai users ask before they switch. Including the cases where Yellow.ai is the better fit. ### 01Is Communicate cheaper than Yellow.ai? ### 02Does Communicate have voice agents? ### 03Does Communicate support WhatsApp and other channels? ### 04Do I need a sales call? ### 05Is my data safe? ### 06When is Yellow.ai the better choice? READY WHEN YOU ARE ## A flat bill when the chats pile up. Open the Workspace for $1, add your pages, and count a month of chats against a flat Plan. [Start with 100 credits](https://app.communicate.so)[Or book a demo](https://cal.com/team/tinycheque/communicate)[Back to the top](#home) One-time $1 activation · Grounded answers · Human takeover · Cancel anytime