# Changelog · Communicate

> What is new in Communicate: product updates, new features, and improvements to your AI customer support platform.

- **URL:** https://communicate.so/changelog

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# Changelog

Resources reference

Last updated: July 22, 2026

Product updates, new features, and improvements. Newest first.

## July 2026

- In-app messages and nudges. Trigger targeted messages to your own users inside your product, straight from Communicate.
- Human takeover in the shared inbox. Jump into any AI conversation and take over live, then hand it back when the moment passes.
- Response and prompt caching. Repeated questions resolve faster and cost fewer credits.
- Faster blog and marketing pages, plus refreshed policy and resource pages.

## Core platform

The foundation Communicate launched with, and keeps improving.

- AI support agent trained on your own knowledge base and data sources, answering in your voice.
- Shared inbox where AI and human agents work the same queue together.
- Embeddable chat widgets you can drop onto any site or app.
- Analytics for conversation volume, resolution, and response time.
- Actions, so the agent can do more than answer.
- One-time $1 account activation to confirm a real human and unlock live channels, then simple credit-based usage.