# Data Sources: train your Agent on the truth, not a guess · Communicate > Point Communicate at your help center, files, past tickets, and Q&A pairs. Training turns them into a Knowledge base your Agent actually reads from, so it answers grounded or says it doesn’t know. Start with 100 credits. - **URL:** https://communicate.so/data-sources --- # Turn the help you already maintain into answers customers can use. Knowledge that stays under your control Connect your website, files, guides, and approved Q&A. Communicate keeps their status visible and uses only ready sources for answers. [Start with 100 credits](https://app.communicate.so)One-time $1 activation · 100 credits included · No automatic subscription Connected help content becomes ready for the Agent to use.Communicate Knowledge base 13 sources Connected helpUpdated now Billing guide 12 pages Checking API setup 8 pages Checking Teammate permissions 6 pages Checking All trusted sources are ready for answers. How it works ## Connect, check, and keep your knowledge current. A source is useful only when your team can see its state and correct it without rebuilding the Agent. - 1 01 · Connect ### Bring in the material customers already rely on Add a website, file, text answer, blog, or Q&A from one source library. Sources 13 connected Website 120 pages indexed Billing guide Ready API notes Ready - 2 02 · Check ### See what is ready and what needs attention Each source exposes its indexing state, page count, and freshness before the Agent uses it. Source health Checked now Ready 12 sources Needs attention 1 source Unsupported Not used - 3 03 · Improve ### Fix the source once, improve future answers Update stale information, refresh it, and test the question again from the same workspace. Coverage gap Resolved Question How do I transfer a Workspace? Change Answer added Future replies Ready Sources 13 connected Website 120 pages indexed Billing guide Ready API notes Ready Source health Checked now Ready 12 sources Needs attention 1 source Unsupported Not used Coverage gap Resolved Question How do I transfer a Workspace? Change Answer added Future replies Ready Your Agent knows what is ready. Your team sees what is missing.Your Agent knows what is ready. Your team sees what is missing. What changes ## One source of truth for your team and your Agent. The fastest way to improve support quality is to make the underlying answer easier to see and maintain. 01 ### All help content stays together Website pages, files, plain text, and Q&A live in one connected library with a visible status. 02 ### Only ready content is used Indexing and error states remain visible, so incomplete material does not quietly become an answer. 03 ### Gaps become a clear next task Repeated unanswered questions tell your team which guide or Q&A to add next. Connected help content becomes ready for the Agent to use.Communicate Knowledge base 13 sources Connected helpUpdated now Billing guide 12 pages Checking API setup 8 pages Checking Teammate permissions 6 pages Checking All trusted sources are ready for answers. Designed for the edge cases ## Knowledge operations that stay understandable as content grows. Everything centers on a simple question: can the Agent use this source safely right now? ### Multiple source types Connect websites, documents, text, blogs, and curated Q&A without moving everything into a new CMS. You stop dealing with: maintaining a second support library only for the Agent. ### Visible source status Ready, indexing, and needs-attention states make ingestion problems visible before they affect answers. You stop dealing with: guessing whether the latest content actually reached the Agent. ### Targeted refresh Update or refresh one source without rebuilding the rest of the knowledge base. You stop dealing with: reprocessing everything because one policy changed. ### Answer-gap feedback Use real customer questions to decide which missing explanation matters most. You stop dealing with: writing documentation from intuition instead of demand. A visible knowledge state ## Know what the Agent knows before a customer asks. Every source has a state your team can inspect and change. Ready ### Indexed content can answer The source is available to the Agent and its page count is visible. Attention ### Broken content stays obvious Errors and unsupported material remain outside the answer path. Freshness ### Updates remain a deliberate action Refresh changed content and test the affected question immediately. Keep ownership of the answer ## A maintainable knowledge base beats a hidden prompt pile. Compare the daily work required to keep customer answers accurate. ### Source library CommunicateOne visible workspace Copied FAQ botManual copies Custom retrieval stackYou build it ### Health state CommunicatePer source Copied FAQ botUsually hidden Custom retrieval stackCustom monitoring ### Gap feedback CommunicateFrom real questions Copied FAQ botManual review Custom retrieval stackCustom analytics ### Update path CommunicateEdit and refresh Copied FAQ botRewrite flows Custom retrieval stackReindex pipeline Decision Communicate Copied FAQ bot Custom retrieval stack Source library One visible workspace Manual copies You build it Health state Per source Usually hidden Custom monitoring Gap feedback From real questions Manual review Custom analytics Update path Edit and refresh Rewrite flows Reindex pipeline [Start with 100 credits](https://app.communicate.so) Questions before you start ## Questions about connecting your content. What gets indexed, updated, and used. ### Which source types can I add? ### Will every connected source answer immediately? ### How do I correct a stale answer? ### What happens when no source supports the question? ## Make the source of every answer easier to see. Connect the content your team already trusts and test what the Agent can answer from it. [Start with 100 credits](https://app.communicate.so)One-time $1 activation · Grounded answers · Human takeover · Cancel anytime