01
Answers stay connected to evidence
Each reply starts from the knowledge you approved, so your team can trace where the answer came from.
Give every customer an answer you would approve.
AI Agents for customer support
Train an Agent on your help content, set the boundaries, and test real questions before it speaks for your team.
Start with 100 creditsOne-time $1 activation · 100 credits included · No automatic subscription
How it works
From trusted content to a live Agent, without a blind launch.
Every step is visible. You decide what the Agent knows, how it responds, and when it should step aside.
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01 · Ground
Connect the answers you already trust
Add help articles, files, website pages, and approved Q&A. The Agent answers from that material.
Knowledge
ConnectedBilling guide
Ready for answers
API setup
Ready for answers
Team permissions
Ready for answers
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02 · Shape
Set voice, rules, and hard limits
Choose how the Agent sounds, what it may do, and which questions always need a teammate.
Agent rules
SavedVoice
Clear and concise
Unknown answers
Hand off
Billing changes
Member required
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03 · Test
Preview the conversation before customers do
Ask real questions, inspect the source, refine the rule, then publish when the answer feels right.
Preview
GroundedQuestion
How do I invite a teammate?
Source
Team permissions
Result
Ready to publish
The routine questions disappear. The uncertain ones reach a person.
What changes
A reliable first response. A clean human handoff.
The Agent handles repeatable questions quickly and protects the moments that need judgment.
02
People enter with the full story
When confidence is low or a rule requires review, the Conversation moves to your Inbox with its history intact.
03
Updates happen in one place
Change the source or Agent rule once. Future conversations use the new version without retraining your team.
Designed for the edge cases
Control the decisions that should never be left implicit.
Communicate exposes the practical controls teams need before an Agent can represent them.
Source-grounded replies
The Agent checks connected knowledge before composing an answer and can show the source behind it.
You stop dealing with: confident answers that cannot be traced back to your policy or product.
Explicit behavior rules
Write the tone, response boundaries, and mandatory escalation cases in plain language.
You stop dealing with: trying to tune production behavior through vague prompt experiments.
Preview before publish
Test real customer wording and inspect the response state before any configuration goes live.
You stop dealing with: shipping a change and waiting for a customer to discover the mistake.
Human takeover
A teammate can join the same Conversation with the source, answer, and prior messages already visible.
You stop dealing with: making the customer explain the issue again after escalation.
Trust comes from inspection
See why an answer was safe to send.
The useful proof is inside the workflow, not in a vague accuracy claim.
Source
The supporting content is named
Review the exact guide, file, or Q&A used for the reply.
Boundary
Restricted work stays restricted
Questions outside the Agent rules stay with your team.
Handoff
The next person keeps the context
The full Conversation moves with the customer, not into a new ticket.
Choose the operating model
An Agent with controls, not another black box.
Compare what your team can inspect and change before the first customer message.
Answer source
CommunicateConnected knowledge
Scripted botDecision tree
Raw AI wrapperYou build retrieval
Behavior limits
CommunicateRules and handoff
Scripted botFixed branches
Raw AI wrapperYou build guardrails
Human takeover
CommunicateSame Conversation
Scripted botUsually a new flow
Raw AI wrapperYou build routing
Preview workflow
CommunicateBuilt in
Scripted botPath testing
Raw AI wrapperYou build evaluation
Questions before you start
What teams ask before an Agent goes live.
The practical limits, stated clearly.
Build the Agent you would trust on your busiest day.
Connect one trusted source, preview the hard questions, and decide from the answers you can actually inspect.
Start with 100 creditsOne-time $1 activation · Grounded answers · Human takeover · Cancel anytime