01
Source-grounded replies
The Agent checks connected knowledge before composing an answer and can show the source behind it.
Removesconfident answers that cannot be traced back to your policy or product.
AI Agents
Give every customer an answer you would approve.
Train an Agent on your help content, set the boundaries, and test real questions before it speaks for your team.
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KnowledgeAgent
Answers from content you approved.
Each reply can show the source behind it.
Your help center. Your inbox. Your team.
See how it worksAsk the Agent on this page.
This page runs on Communicate. Type a question below and the assistant on this page answers it.
How it works
From trusted content to a live Agent, without a blind launch.
Every step is visible. You decide what the Agent knows, how it responds, and when it should step aside.
Knowledge
ConnectedBilling guide
Ready for answers
API setup
Ready for answers
Team permissions
Ready for answers
Agent rules
SavedVoice
Clear and concise
Unknown answers
Hand off
Billing changes
Member required
Preview
GroundedQuestion
How do I invite a teammate?
Source
Team permissions
Result
Ready to publish
WHY IT MATTERS
The routine questions disappear. The uncertain ones reach a person.
What changes
A reliable first response. A clean human handoff.
The Agent handles repeatable questions quickly and protects the moments that need judgment.
- 01
Answers stay connected to evidence
Each reply starts from the knowledge you approved, so your team can trace where the answer came from.
- 02
People enter with the full story
When confidence is low or a rule requires review, the Conversation moves to your Inbox with its history intact.
- 03
Updates happen in one place
Change the source or Agent rule once. Future conversations use the new version without retraining your team.
Designed for the edge cases
Control the decisions that should never be left implicit.
Communicate exposes the practical controls teams need before an Agent can represent them.
02
Explicit behavior rules
Write the tone, response boundaries, and mandatory escalation cases in plain language.
Removestrying to tune production behavior through vague prompt experiments.
03
Preview before publish
Test real customer wording and inspect the response state before any configuration goes live.
Removesshipping a change and waiting for a customer to discover the mistake.
04
Human takeover
A teammate can join the same Conversation with the source, answer, and prior messages already visible.
Removesmaking the customer explain the issue again after escalation.
Source-grounded replies
Explicit behavior rules
Preview before publish
Human takeover
Used in production
Already answering customer questions.
- Teams building software
- Teams making content
- Teams running everyday tools
- Autoposting
- Vrid
- Niyam
- FAAD Network
- Nimblocity
Pure Digital- QCall
- Serri
- The Medical Insurance Exchange
Proof
See why an answer was safe to send.
The useful proof is inside the workflow, not in a vague accuracy claim.
01 · Source
The supporting content is named
Review the exact guide, file, or Q&A used for the reply.
02 · Boundary
Restricted work stays restricted
Questions outside the Agent rules stay with your team.
03 · Handoff
The next person keeps the context
The full Conversation moves with the customer, not into a new ticket.
Compare
An Agent with controls, not another black box.
Compare what your team can inspect and change before the first customer message.
Answer source
CommunicateConnected knowledge
Scripted botDecision tree
Raw AI wrapperYou build retrieval
Behavior limits
CommunicateRules and handoff
Scripted botFixed branches
Raw AI wrapperYou build guardrails
Human takeover
CommunicateSame Conversation
Scripted botUsually a new flow
Raw AI wrapperYou build routing
Preview workflow
CommunicateBuilt in
Scripted botPath testing
Raw AI wrapperYou build evaluation
FAQ
What teams ask before an Agent goes live.
The practical limits, stated clearly.
READY WHEN YOU ARE
Build the Agent you would trust on your busiest day.
Connect one trusted source, preview the hard questions, and decide from the answers you can actually inspect.
One-time $1 activation · Grounded answers · Human takeover · Cancel anytime