Cookie Policy

Cookies are small text files that a website stores on your device when you visit it. They are widely used to make websites work, to make them work more efficiently, and to give the site owner information about how the site is used. Cookies set by the site you are visiting are called first-party cookies. Cookies set by a domain other than the one you are visiting are called third-party cookies.

Alongside cookies, websites can use related technologies such as local storage and session storage, which store data in your browser in a similar way. In this policy we use the word "cookies" to cover cookies and these closely related technologies together, unless we say otherwise.

Cookies can last for different lengths of time. A session cookie is deleted when you close your browser. A persistent cookie stays on your device until it reaches its expiry date or until you delete it. The tables below show how long each cookie we use is designed to last.

Communicate is an AI customer-support platform operated by TinyCheque, Inc., located in Newark, Delaware, USA. This policy applies to the Communicate website and web application at communicate.so.

We keep our use of cookies deliberately small. We use cookies for two main purposes: to make the product work securely and reliably, and to understand how the product is used so we can improve it. We do not use cookies to build advertising profiles or to track you across other websites.

The cookies we set fall into three groups:

• Essential cookies, which are required for core features such as signing in, keeping your session active, protecting forms against cross-site request forgery, and remembering which organization workspace you are viewing.
• Analytics cookies, which help us count visits and understand which pages and features are used, using our own lightweight, privacy-respecting analytics.
• Third-party cookies, which are set only by our payment processor and only when you are on a payment or checkout page.

Each group is described in more detail in the sections below, including the specific cookies involved and how long they last.

Essential cookies are necessary for the website and application to function. They enable core features such as authentication, security, and remembering your active workspace. Because these cookies are required for the service to work, they cannot be switched off from within the product. You can still block them in your browser, but if you do, parts of the application will not work correctly.

These cookies do not track you across other websites and are not used for advertising. They exist solely to make the product secure and usable.

We use a first-party analytics cookie to understand how people use Communicate so we can improve it. This is our own lightweight, privacy-respecting analytics. It helps us answer questions such as which pages are visited and which features are used, in aggregate. It is set by our own domain and is not shared with an advertising network.

We do not use Google Analytics, we do not use the Meta Pixel, and we do not use any other third-party advertising or tracking analytics. If you would prefer not to be included in our analytics at all, you can opt out. See the sections on managing cookies and on contacting us below.

The only third party that sets cookies through Communicate is our payment processor, Dodo Payments. Dodo Payments cookies are set only when you are on a payment or checkout page, and they are used to process your payment securely and to help prevent fraud. They are not set when you browse the rest of the website or use the general application.

Because these cookies are set by Dodo Payments, they are governed by that provider. For details of exactly what Dodo Payments stores and why, please refer to the Dodo Payments privacy and cookie notices. If you do not reach a payment or checkout page, these cookies are not set at all.

We want to be clear about what we deliberately avoid. On Communicate:

• We do not use advertising cookies of any kind.
• We do not use third-party ad networks.
• We do not use device fingerprinting or similar covert identification techniques.
• We do not use cross-site tracking to follow you around the web.
• We do not use marketing cookies.
• We do not sell your data to anyone.

Our approach is to collect the least amount of information needed to run the product securely and to improve it responsibly.

You are in control of the cookies stored on your device. Most browsers let you view, block, and delete cookies through their settings. You can usually choose to block all cookies, block only third-party cookies, or delete cookies that are already stored.

Here is where to find cookie controls in common browsers:

• Google Chrome: Settings, then Privacy and security, then Cookies and other site data.
• Mozilla Firefox: Settings, then Privacy & Security, then Cookies and Site Data.
• Apple Safari: Settings or Preferences, then Privacy.
• Microsoft Edge: Settings, then Cookies and site permissions, then Manage and delete cookies and site data.

Please note that essential cookies are required for the application to work. If you block or delete essential cookies, you may not be able to sign in, stay signed in, or use core parts of Communicate, and some features will break.

To opt out of our first-party analytics specifically, email us at [email protected] with the subject line "Analytics Opt-Out" and we will exclude you from analytics collection.

Some browsers offer a Do Not Track setting or send a global privacy signal that tells websites you do not want to be tracked. Because we do not track you across other websites and do not use advertising cookies, we already treat every visitor consistently with those preferences.

There is no single, universally agreed standard for how websites should respond to Do Not Track signals. Given that we do no cross-site tracking to begin with, your experience on Communicate is the same whether or not you enable such a signal. If you want to be removed from our first-party analytics, the most reliable way is to email us using the opt-out address above.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, in our practices, or in legal requirements. When we make a material change, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically so you stay informed about how we use cookies. Your continued use of Communicate after an update means you accept the revised policy.

If you have questions about this Cookie Policy or about how we use cookies, please contact us at [email protected]. To opt out of analytics, use the same address with the subject line "Analytics Opt-Out".

Communicate is operated by TinyCheque, Inc., Newark, Delaware, USA. For more detail on how we handle personal data more broadly, please see our Privacy Policy at /privacy.