01
Unified Conversation history
Messages, Agent answers, sources, and teammate replies live in one ordered thread.
Removesreconstructing the issue from two tools after escalation.
Shared inbox
Bring in a person without making the customer start over.
The Shared Inbox keeps the Agent, teammate, customer, and full Conversation in one place from first answer to final resolution.
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ConversationsAssigned
Every chat in one Inbox.
Agent answers and teammate replies together.
Your help center. Your inbox. Your team.
See how it worksAsk how handoff works.
This page runs on Communicate. Type a question below and the assistant on this page answers it.
How it works
The Agent answers first. Your team joins when judgment matters.
No transfer script, new ticket, or second explanation is required.
Conversation
Agent activeQuestion
Workspace ownership
Known answer
Explained
Next step
Member required
Routing
OpenReason
Verification required
Assignee
Unassigned
History
Included
Takeover
Priya joinedAgent
Paused
Member
Has full history
Customer
No restart
WHY IT MATTERS
The customer keeps one Conversation. Your team keeps every detail.
What changes
Customers keep the story. Teams keep the control.
A handoff feels good when the customer never has to notice the internal change in ownership.
- 01
One continuous Conversation
Agent and teammate replies stay in the same timeline with the source and status visible.
- 02
Clear ownership
The Inbox shows who is handling the Conversation now, so teammates do not race the Agent or each other.
- 03
Exceptions remain human
Sensitive, uncertain, or high-context questions can move to a person without weakening the rest of the automation.
Designed for the edge cases
A support Inbox designed around shared context.
The useful unit is the Conversation, not whether the last message came from AI or a person.
02
Visible assignment
Open, assigned, and owned states show who is responsible for the next response.
Removestwo people replying while another assumes the Agent still owns it.
03
Immediate takeover
A teammate can step in with the previous context already loaded and let the Agent step back.
Removesmanual transfer messages and repeated customer explanations.
04
Focused queues
Filters keep unread, high-priority, and due-soon work findable as volume grows.
Removesusing search as the only way to find urgent Conversations.
Unified Conversation history
Visible assignment
Immediate takeover
Focused queues
Used in production
Already answering customer questions.
- Teams building software
- Teams making content
- Teams running everyday tools
- Autoposting
- Vrid
- Niyam
- FAAD Network
- Nimblocity
Pure Digital- QCall
- Serri
- The Medical Insurance Exchange
Proof
Ownership changes. The Conversation does not.
The interface keeps every participant oriented around the same thread.
01 · Before
The Agent explains what it knows
The useful answer stays visible instead of disappearing during escalation.
02 · During
The reason for takeover stays attached
Your teammate sees why the question needs human judgment.
03 · After
The teammate continues naturally
The next reply picks up from the last message, not from a blank ticket.
Compare
A shared thread instead of an AI front door and a separate help desk.
Compare what survives when a person needs to join.
Conversation history
CommunicateOne timeline
Separate chatbotPartial transcript
Email queueForwarded context
Agent state
CommunicateVisible
Separate chatbotOutside help desk
Email queueNot available
Human takeover
CommunicateSame thread
Separate chatbotTransfer flow
Email queueNative
Source evidence
CommunicateAttached
Separate chatbotVendor dependent
Email queueManual lookup
FAQ
Questions about AI and human ownership.
How the handoff behaves in practice.
READY WHEN YOU ARE
Give your team an Inbox that already knows what happened.
Let the Agent handle the known questions and bring in a teammate without losing the customer context.
One-time $1 activation · Grounded answers · Human takeover · Cancel anytime