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Embed widgets

Match your support experience to the product around it.

Choose the appearance, preview the customer view, and add one install snippet when it feels right.

Confirm email · Test in the sandbox with 100 evaluation credits · No card for setup

AppearancePreview

Set color and placement.

The preview updates as you change it.

Your help center. Your inbox. Your team.

See how it works

Ask about the Website chat.

This page runs on Communicate. Type a question below and the assistant on this page answers it.

How it works

Design the customer view before you install it.

Appearance, behavior, and deployment stay in one workflow so the saved configuration matches what visitors see.

  1. Appearance

    Editing
    • Color

      Brand green

    • Position

      Bottom right

    • Preview

      Updated live

  2. Customer view

    Ready
    • Opening message

      Visible

    • Suggested prompts

      Readable

    • Composer

      Available

  3. Install

    Production
    • Snippet

      Copied

    • Placement

      Saved

    • Agent

      Connected

WHY IT MATTERS

The support feels like your product. The setup stays inside Communicate.

What changes

A support surface that feels native to your website.

Customers should notice the help, not the vendor that rendered it.

  1. 01

    The appearance matches your brand

    Color, placement, and customer-facing copy are previewed together before you save.

  2. 02

    The install stays small

    One snippet loads the Widget while later content and behavior changes remain in your workspace.

  3. 03

    Page styles stay separated

    The Widget surface is isolated so its controls do not inherit accidental styles from the host page.

Designed for the edge cases

Preview the details that make an embed feel trustworthy.

The customer experience is easier to ship when the exact surface stays visible during setup.

01

Live appearance preview

Color and placement changes update the customer view beside the controls.

Removessaving blindly and refreshing a staging site after every adjustment.

02

Opening state and prompts

Review the first message, suggested questions, and composer before the Widget reaches visitors.

Removesdiscovering cramped or unclear copy only after launch.

03

Shared Agent configuration

The Widget uses the same Agent, knowledge, rules, and handoff model as the rest of Communicate.

Removesmaintaining a second bot just for the website.

04

Single install snippet

Install once, then manage saved appearance and behavior from the workspace.

Removesasking engineering to redeploy for every support copy change.

Live appearance preview
Opening state and prompts
Shared Agent configuration
Single install snippet
Every feature here runsthrough the same Agent.

Used in production

Already answering customer questions.

  • Teams building software
  • Teams making content
  • Teams running everyday tools
  • Autoposting
  • Vrid
  • Niyam
  • FAAD Network
  • Nimblocity
  • Pure Digital
  • QCall
  • Serri
  • The Medical Insurance Exchange

Proof

Keep the customer view beside the configuration.

Small visual decisions become safer when the preview is immediate and readable.

  1. 01 · Appearance

    Color changes reflect in the chat

    The header and visitor message update with the selected theme.

  2. 02 · Content

    Opening copy stays visible

    Review the first interaction before the customer opens it.

  3. 03 · Install

    Saved settings match deployment

    The production snippet uses the configuration already approved in the preview.

Compare

A configurable Widget instead of a separate mini website.

Compare the work required to keep the embedded experience consistent.

Brand preview

CommunicateLive beside controls
Hosted chat pageVendor template
Custom embedYou build it

Site integration

CommunicateOne snippet
Hosted chat pageCustomer leaves site
Custom embedCustom code

Style isolation

CommunicateEmbedded surface
Hosted chat pageSeparate page
Custom embedYou maintain CSS

Agent and Inbox

CommunicateShared system
Hosted chat pageVendor dependent
Custom embedYou build it

FAQ

Questions before adding the Widget.

What your team controls and what visitors see.

READY WHEN YOU ARE

Make website chat feel like part of your product.

Choose the appearance, read the customer view, and install only when the experience feels right.

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