01
Product answers stay grounded
The Agent uses the current guides and policies your team already owns.
Answer product questions from the same knowledge your team already updates.
Customer support for software companies
Connect product guides, account policies, and approved workflows so customers can get help inside the product and a teammate can join without losing context.
Start with 100 creditsOne-time $1 activation · 100 credits included · No automatic subscription
How it works
Connect product knowledge to the support work around it.
The useful SaaS support loop moves from a trusted source to an approved task and then to a person when the request needs judgment.
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01 · Connect
Use the guides your product team already maintains
Bring in setup, feature, billing, and account content with a visible source state.
Product knowledge
CurrentSetup guide
Ready
Billing policy
Ready
Feature notes
Ready
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02 · Complete
Allow narrow account and support tasks
Use approved Actions for lookups, support requests, and other predictable work.
Account Actions
RestrictedAccount lookup
Read only
Create request
Allowed
Plan change
Member required
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03 · Hand off
Keep complex requests in one Conversation
Route exceptions to the Shared Inbox with the prior answer, source, and Action result attached.
Handoff
Priya joinedConversation
Complete history
Source
Visible
Action result
Attached
Product questions get a useful answer. Account exceptions reach the right person.
What changes
Support that stays connected to the product.
Customers move from question to answer to approved work without leaving the support surface or repeating the story.
02
Simple account work can finish
Approved lookups and support tasks return a real result inside the Conversation.
03
Exceptions keep their context
A teammate sees the customer question, source, and completed work before replying.
Designed for the edge cases
Built around the real SaaS support path.
Product knowledge, account tasks, customer identity, and human judgment stay close enough to work as one system.
Product knowledge sources
Connect websites, guides, files, and curated answers with a visible readiness state.
You stop dealing with: copying every release change into a second support knowledge store.
Structured account Actions
Define narrow inputs and returned fields for the work customers request most.
You stop dealing with: sending customers to another form for a simple account lookup.
Embedded support
Give customers a support surface that matches the product and stays on the current page.
You stop dealing with: forcing a customer to leave the app before asking for help.
Product question analytics
See repeated topics and missing answers by Agent, channel, and customer context.
You stop dealing with: treating every product question as an unrelated ticket.
One support path
The answer, the task, and the teammate stay connected.
Each part of support becomes more trustworthy when the customer can stay in one Conversation from the first question to the final result.
Knowledge
The answer starts from a maintained source
Product and policy content remain visible behind the reply.
Action
Approved work returns a clear result
The customer sees what happened without leaving the Conversation.
Handoff
A teammate joins with the full context
Human support begins from the current state instead of a blank ticket.
Keep product support together
One customer flow instead of a chatbot in front of a separate help desk.
Compare what stays connected when a product question turns into account work or a human exception.
Product knowledge
CommunicateVisible sources
Separate chatbotSeparate knowledge
Help desk onlyMember searches
Approved account work
CommunicateInside Conversation
Separate chatbotVendor dependent
Help desk onlyManual process
Human takeover
CommunicateSame Conversation
Separate chatbotTransfer flow
Help desk onlyNative
Answer gaps
CommunicateSpecific questions
Separate chatbotVendor report
Help desk onlyManual tags
Questions before you start
Questions software teams ask about Communicate.
How product knowledge, account work, and handoff fit together.
Connect the answer customers need to the work that resolves it.
Choose one repeated product question, add its trusted source, and test the full path from answer to Action to handoff.
Start with 100 creditsOne-time $1 activation · Grounded answers · Human takeover · Cancel anytime