Question 1

How is this different from a scripted chat box?

Accepted Answer

A scripted chat box follows fixed question paths. Communicate answers from the help content you add, completes only the tasks you allow, and brings in a person when the question needs judgment.

Question 2

What happens when the assistant does not know?

Accepted Answer

You choose what it may read and when it should bring in a person. Your team can review the customer thread, fix the help content, and improve the next answer. You should still test difficult questions before turning it on.

Question 3

How quickly can I start?

Accepted Answer

Add your help content, test real questions, choose how website chat should look, and turn it on when the answers meet your standard. You can do this yourself without a sales call.

Question 4

Is Communicate right for my team?

Accepted Answer

Communicate fits teams that answer repeat customer questions and already keep reliable answers in help articles, product guides, files, or past replies. If every request is unique and needs human judgment, keep those requests with people.

Question 5

How is my data handled?

Accepted Answer

Stored data is encrypted. You can export or fully delete your account when needed. You can also protect sign in with an extra code. Communicate does not sell your data or customer messages. We do not claim certificates we do not hold.

Question 6

Can the assistant match our brand and rules?

Accepted Answer

Yes. Choose its name, voice, instructions, approved tasks, and the questions that should go to a person. You can also match website chat to your product.

Question 7

What does it cost, and what happens if I cancel?

Accepted Answer

Pay $1 once to open your account and receive 100 credits for testing answers. This does not start an automatic subscription. If you later choose a paid subscription, canceling stops the next charge. Access and unused subscription credits continue until the paid period ends. We do not offer voluntary or partial refunds.

Question 8

What if I need help setting it up?

Accepted Answer

The setup is made for you to do yourself. If you get stuck, contact the team and we will help you add your first help article, test the assistant, and turn on website chat.

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