01
Demand becomes visible
Top questions and topic patterns show what customers need before the queue becomes the only signal.
See what customers ask, where answers break, and what to improve next.
Support analytics built from real questions
Communicate turns Conversations into a readable view of demand, answer gaps, resolution, and team workload.
Start with 100 creditsOne-time $1 activation · 100 credits included · No automatic subscription
How it works
Move from a dashboard to a clear next action.
The useful report connects customer demand to the knowledge or workflow your team can improve.
- 1
01 · Observe
See the questions customers repeat
Group real Conversations into topics so demand is easier to understand than a ticket count.
Top questions
Last 7 daysTeammate access
Most asked
Billing email
Rising
Cancellation
Stable
- 2
02 · Diagnose
Find where the Agent lacks coverage
Connect unanswered or handed-off questions to the missing guide, rule, or Action.
Coverage gap
Needs answerQuestion
Transfer a Workspace
Current state
Human handoff
Next action
Add trusted answer
- 3
03 · Improve
Fix the highest-impact gap first
Use frequency and outcome together to decide what deserves attention this week.
Improvement
Ready to verifySource
Guide updated
Preview
Grounded
Watch next
Resolution trend
Every question becomes a signal. Every signal points to the next fix.
What changes
Analytics that points back to the work.
Every chart should help your team decide what to change, not just describe what already happened.
02
Coverage gaps stay specific
See the question that missed, how often it appears, and which answer should be added.
03
Outcomes keep their context
Review resolution and workload alongside the Agent, channel, and teammate that shaped them.
Designed for the edge cases
Measure the system your customers actually experience.
Start with the Conversation and preserve enough context to make the number useful.
Question and topic analysis
Rank recurring questions so documentation and product teams can see what customers need most.
You stop dealing with: guessing which help article deserves the next rewrite.
Answer-gap review
Inspect questions that required handoff or lacked a grounded response.
You stop dealing with: treating every escalation as an isolated support event.
Resolution trends
Track whether customers receive a useful outcome as knowledge and workflows change.
You stop dealing with: celebrating lower volume without knowing if people got help.
Agent, channel, and team views
Break down workload and outcomes by the surfaces that can actually be improved.
You stop dealing with: one blended total that hides where support is struggling.
From signal to decision
Every important number should answer “what now?”
The report stays useful when it points to a source, rule, workflow, or product gap your team can change.
Demand
Which questions are growing?
Prioritize the topics affecting the most customers.
Coverage
Where does the Agent stop?
Turn repeated handoffs into a concrete knowledge task.
Outcome
Did the change help?
Watch the resolution pattern after the new answer goes live.
Choose the signal you optimize
Customer questions, not just queue activity.
Compare what each reporting model helps your team improve.
Top questions
CommunicateConversation topics
Ticket dashboardManual tags
Web analyticsPage views only
Answer gaps
CommunicateSpecific questions
Ticket dashboardEscalation labels
Web analyticsNot available
Resolution context
CommunicateAgent and channel
Ticket dashboardTicket state
Web analyticsNot available
Next action
CommunicateSource or workflow
Ticket dashboardQueue process
Web analyticsContent page
Questions before you start
Questions about what Analytics shows.
A clear view of the available signals.
Find the next answer your customers need.
Connect your support Conversations to the knowledge, workflow, or product change that improves the next one.
Start with 100 creditsOne-time $1 activation · Grounded answers · Human takeover · Cancel anytime