01
Question and topic analysis
Rank recurring questions so documentation and product teams can see what customers need most.
Removesguessing which help article deserves the next rewrite.
Analytics
See what customers ask, where answers break, and what to improve next.
Communicate turns Conversations into a readable view of demand, answer gaps, resolution, and team workload.
Confirm email · Test in the sandbox with 100 evaluation credits · No card for setup
QuestionsTopics
Ranks the questions customers repeat.
Know what to write first.
Your help center. Your inbox. Your team.
See how it worksAsk what the reports show.
This page runs on Communicate. Type a question below and the assistant on this page answers it.
How it works
Move from a dashboard to a clear next action.
The useful report connects customer demand to the knowledge or workflow your team can improve.
Top questions
Last 7 daysTeammate access
Most asked
Billing email
Rising
Cancellation
Stable
Coverage gap
Needs answerQuestion
Transfer a Workspace
Current state
Human handoff
Next action
Add trusted answer
Improvement
Ready to verifySource
Guide updated
Preview
Grounded
Watch next
Resolution trend
WHY IT MATTERS
Every question becomes a signal. Every signal points to the next fix.
What changes
Analytics that points back to the work.
Every chart should help your team decide what to change, not just describe what already happened.
- 01
Demand becomes visible
Top questions and topic patterns show what customers need before the queue becomes the only signal.
- 02
Coverage gaps stay specific
See the question that missed, how often it appears, and which answer should be added.
- 03
Outcomes keep their context
Review resolution and workload alongside the Agent, channel, and teammate that shaped them.
Designed for the edge cases
Measure the system your customers actually experience.
Start with the Conversation and preserve enough context to make the number useful.
02
Answer-gap review
Inspect questions that required handoff or lacked a grounded response.
Removestreating every escalation as an isolated support event.
03
Resolution trends
Track whether customers receive a useful outcome as knowledge and workflows change.
Removescelebrating lower volume without knowing if people got help.
04
Agent, channel, and team views
Break down workload and outcomes by the surfaces that can actually be improved.
Removesone blended total that hides where support is struggling.
Question and topic analysis
Answer-gap review
Resolution trends
Agent, channel, and team views
Used in production
Already answering customer questions.
- Teams building software
- Teams making content
- Teams running everyday tools
- Autoposting
- Vrid
- Niyam
- FAAD Network
- Nimblocity
Pure Digital- QCall
- Serri
- The Medical Insurance Exchange
Proof
Every important number should answer “what now?”
The report stays useful when it points to a source, rule, workflow, or product gap your team can change.
01 · Demand
Which questions are growing?
Prioritize the topics affecting the most customers.
02 · Coverage
Where does the Agent stop?
Turn repeated handoffs into a concrete knowledge task.
03 · Outcome
Did the change help?
Watch the resolution pattern after the new answer goes live.
Compare
Customer questions, not just queue activity.
Compare what each reporting model helps your team improve.
Top questions
CommunicateConversation topics
Ticket dashboardManual tags
Web analyticsPage views only
Answer gaps
CommunicateSpecific questions
Ticket dashboardEscalation labels
Web analyticsNot available
Resolution context
CommunicateAgent and channel
Ticket dashboardTicket state
Web analyticsNot available
Next action
CommunicateSource or workflow
Ticket dashboardQueue process
Web analyticsContent page
FAQ
Questions about what Analytics shows.
A clear view of the available signals.
READY WHEN YOU ARE
Find the next answer your customers need.
Connect your support Conversations to the knowledge, workflow, or product change that improves the next one.
One-time $1 activation · Grounded answers · Human takeover · Cancel anytime