01
All help content stays together
Website pages, files, plain text, and Q&A live in one connected library with a visible status.
Turn the help you already maintain into answers customers can use.
Knowledge that stays under your control
Connect your website, files, guides, and approved Q&A. Communicate keeps their status visible and uses only ready sources for answers.
Start with 100 creditsOne-time $1 activation · 100 credits included · No automatic subscription
How it works
Connect, check, and keep your knowledge current.
A source is useful only when your team can see its state and correct it without rebuilding the Agent.
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01 · Connect
Bring in the material customers already rely on
Add a website, file, text answer, blog, or Q&A from one source library.
Sources
13 connectedWebsite
120 pages indexed
Billing guide
Ready
API notes
Ready
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02 · Check
See what is ready and what needs attention
Each source exposes its indexing state, page count, and freshness before the Agent uses it.
Source health
Checked nowReady
12 sources
Needs attention
1 source
Unsupported
Not used
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03 · Improve
Fix the source once, improve future answers
Update stale information, refresh it, and test the question again from the same workspace.
Coverage gap
ResolvedQuestion
How do I transfer a Workspace?
Change
Answer added
Future replies
Ready
Your Agent knows what is ready. Your team sees what is missing.
What changes
One source of truth for your team and your Agent.
The fastest way to improve support quality is to make the underlying answer easier to see and maintain.
02
Only ready content is used
Indexing and error states remain visible, so incomplete material does not quietly become an answer.
03
Gaps become a clear next task
Repeated unanswered questions tell your team which guide or Q&A to add next.
Designed for the edge cases
Knowledge operations that stay understandable as content grows.
Everything centers on a simple question: can the Agent use this source safely right now?
Multiple source types
Connect websites, documents, text, blogs, and curated Q&A without moving everything into a new CMS.
You stop dealing with: maintaining a second support library only for the Agent.
Visible source status
Ready, indexing, and needs-attention states make ingestion problems visible before they affect answers.
You stop dealing with: guessing whether the latest content actually reached the Agent.
Targeted refresh
Update or refresh one source without rebuilding the rest of the knowledge base.
You stop dealing with: reprocessing everything because one policy changed.
Answer-gap feedback
Use real customer questions to decide which missing explanation matters most.
You stop dealing with: writing documentation from intuition instead of demand.
A visible knowledge state
Know what the Agent knows before a customer asks.
Every source has a state your team can inspect and change.
Ready
Indexed content can answer
The source is available to the Agent and its page count is visible.
Attention
Broken content stays obvious
Errors and unsupported material remain outside the answer path.
Freshness
Updates remain a deliberate action
Refresh changed content and test the affected question immediately.
Keep ownership of the answer
A maintainable knowledge base beats a hidden prompt pile.
Compare the daily work required to keep customer answers accurate.
Source library
CommunicateOne visible workspace
Copied FAQ botManual copies
Custom retrieval stackYou build it
Health state
CommunicatePer source
Copied FAQ botUsually hidden
Custom retrieval stackCustom monitoring
Gap feedback
CommunicateFrom real questions
Copied FAQ botManual review
Custom retrieval stackCustom analytics
Update path
CommunicateEdit and refresh
Copied FAQ botRewrite flows
Custom retrieval stackReindex pipeline
Questions before you start
Questions about connecting your content.
What gets indexed, updated, and used.
Make the source of every answer easier to see.
Connect the content your team already trusts and test what the Agent can answer from it.
Start with 100 creditsOne-time $1 activation · Grounded answers · Human takeover · Cancel anytime