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Communicate

Changelog

New features, improvements, and fixes in each release.

Latest Quoted replies and draft translationOct 8, 2026RSS

New features

Quoted replies and draft translation

  • Quote a visitor’s message when replying, then jump back to the original from the quote.
  • Translate your draft into one of 13 languages from the button beside Send. Review the translation before sending.
Bug fixes

Chat history and drafts stay put

  • Chat history stays visible as messages arrive, instead of disappearing behind an older-messages group.
  • Fixed reply flicker and delayed send acknowledgements clearing your next draft.
  • New team replies preserve the visitor’s reading position. At the bottom, quoted replies stay fully visible.
  • Plain HTTPS links in team replies are now clickable.
Improvements

Smoother live conversations

  • Replies appear immediately while delivery finishes, and active visitors receive them without an artificial undo delay.
  • Incoming messages preserve your reading position in the inbox, with a Jump to latest shortcut when you are ready.
  • Draft translation now uses a compact language selector beside Send, with keyboard controls and a layout that fits smaller screens.
Updates

Claude Haiku 5.5 as the default agent model

  • Claude Haiku 5.5 is the new default agent model.
  • Automatic context limits and Anthropic prompt caching support longer conversations while keeping saved chat history intact.
Polish

Consistent buttons and quieter billing notices

  • Buttons across the dashboard now share the same sizes, so rows and toolbars line up.
  • A cancelled plan sends one notice, not repeats.
  • The inbox and the dashboard agree on every conversation’s state.
Inbox

Ticket mode for the inbox

  • Turn any inbox into ticket mode. Every conversation gets a status, a priority and an owner, so your team works it like a queue.
  • Each agent can now have its own support channels, so one workspace can run several brands.
  • Read markers stay in step for everyone working the same inbox.
  • The inbox header and chat list fit small screens without clipping.
  • Widget settings tabs scroll cleanly, and a widget styling glitch is fixed.
  • Owners and admins of a workspace can now manage agents that are shared into it.
Analytics

Steadier analytics and safer learning

  • If one analytics panel can’t load, the rest of the page still shows its numbers.
  • Analytics for shared agents load reliably.
  • Visitor emails are saved the moment they are typed, even if the visitor leaves straight away.
  • Your agent never learns from sign-in or password messages.
Chat

Public chat page and topic map

  • A public chat page for your agent that you can link to from anywhere.
  • A new topic map shows what your customers ask about most, at a glance.
Fixes

Inbox and team fixes

  • Replies from the hello address now go back to the right person.
  • Member access to agents saves reliably.
  • Email attachments always stay with the conversation they belong to.
Team

Branded team invites

  • Team invites carry your workspace name and logo.
Agents

A newer default model

  • Agents now run on a newer default model, for sharper answers.
Inbox

The inbox on every screen

  • The inbox works on phones and tablets as well as desktops.
  • Attachments load reliably, and show as cards you can click to open.
  • Close and reopen conversations with clear success and error messages.
  • A real General settings page, with Team settings focused on team access.
  • New labels get their own distinct colors.
  • Cited snippets read cleanly, without cut words or stray formatting.
  • Your agent is less likely to guess when your knowledge has nothing on the question.
  • The support widget always answers as the agent it belongs to.
Inbox

Email attachments in the inbox

  • Files attached to inbound emails now arrive in the inbox with the message.
Knowledge

Real indexing progress

  • Website sources show real indexing progress while they build.
  • Image-heavy pages index faster and take up less room.
Inbox

Close conversations freely

  • Closing a conversation is no longer blocked by an open support request.
Inbox

Support requests

  • A customer message can open a support request that your team tracks until it is done.
  • Analytics numbers are correct for brand-new agents.
Analytics

New agent analytics

  • Agent analytics, rebuilt: conversation volume, resolution, topics and sentiment in one place.
  • Jump from an agent’s analytics to workspace analytics from the sidebar.
Widget

Quick answers you can link

  • Quick answers in the widget are no longer cut off, and you can add your own links to them.
  • When someone shares an agent with you, choose which of your workspaces it lands in.
  • Shared agents stay visible in your list, and the inbox keeps working.
  • One clear sharing link per person, with no duplicates.
Agents

Share agents across workspaces

  • Share an agent with another workspace, securely, without copying it.
  • Agent settings now look and work like workspace settings.
Agents

Agents that stay on topic

  • Agents stay on the topic of your product, even several messages into a chat, and politely decline unrelated requests.
  • Agents point people to your product instead of trying to do its job for them.
  • Inbound emails are kept even when the AI cannot reply, and agent replies show up in the inbox again.
  • Team and privacy settings are reorganized so each lives in one clear place.
Notifications

More reliable push notifications

  • Push notifications arrive more reliably, and failed ones are easier to track down.
Team

Team notifications

  • Teammates get notified about the conversations they care about, in the app and by push.
Knowledge

No more stuck website sources

  • Website sources no longer get stuck while indexing.
Actions

Recoverable calendar connections

  • If a Calendly connection fails, you see why and can reconnect in a click.
  • The widget’s “seen” marker shows only when your reply was really seen.
Inbox

Clear, reversible inbox controls

  • Inbox controls for closing and reopening conversations are clearer, and can be undone.
Inbox

Every message accounted for

  • Messages are delivered and tracked more reliably.
Actions

Calendar actions and an installable app

  • Connect Cal.com or Calendly and let your agent book meetings in the chat.
  • Set up each integration’s options, with safe defaults.
  • Install Communicate as an app on your desktop or phone.
  • The inbox opens straight to the right conversation on first load.
  • A conversation stays with the AI until a teammate takes it over.
  • Follow-up suggestions stay put when the chat updates live.
  • Default starter questions appear when you haven’t set your own.
  • Copy and email errors are shown instead of failing silently.
  • A new logo that adapts to light and dark mode.
Chat

Follow-up suggestions and visitor email capture

  • Follow-up suggestions appear under each answer, so visitors know what to ask next.
  • Visitors can leave their email so you can reply later.
  • The full-page chat widget is now available to every workspace.
  • Connect a custom domain with one-click DNS setup.
  • Hosted chat pages can appear in search results.
  • Answers cite the page they came from, and accuracy is improved.
  • Website sources find pages that are hidden in menus or linked only by images.
  • Email replies from your agent are clearer and more accurate.
  • Your brand mark adapts to light and dark themes.
Chat

Live certificate status for custom domains

  • See your custom domain’s certificate status live, and exactly which record it is waiting for.
  • Website crawling is sturdier, and knowledge is easier to trace back to the page it came from.
Chat

Hosted chat page and custom domains

  • Hosted chat pages at chat.communicate.so/@yourname, now in beta.
  • Serve your hosted chat page on your own domain.
  • Workspace members can now work the inbox, not just owners.
Inbox

Instant thread switching

  • Switching between conversations is instant.
  • No more duplicate replies, and new messages scroll into view.
  • Read receipts are accurate, and links to a conversation always open it.
  • Smarter knowledge search, so answers find the right page more often.
  • Repeat questions are answered faster.
Agents

Move and duplicate agents

  • Move an agent to another workspace, or duplicate it, from its card menu.
Agents

Grill Me and a full email lifecycle

  • Grill Me: short training rounds where you test your agent and correct its answers.
  • Customers rate the conversation when it closes, and a reply reopens it.
  • Rating emails carry your agent’s brand and lead to a designed feedback page.
  • A daily summary email lands at 9 AM in your local time.
  • Choose the sender name your customers see on each agent’s emails, and copy its support address in one click.
  • See a visitor’s earlier conversations, in a more compact side panel.
  • Email replies keep their formatting.
  • Closing from the toolbar asks you to confirm first.
Knowledge

Learn from your team

  • Your agent learns from how your team answers, with a review queue so nothing goes live unchecked.
  • The AI stays quiet while a teammate is replying.
  • Chat and email stay in one thread per customer, branded per agent.
  • See each visitor’s browser, device, location and local time beside the conversation.
  • Add a home link to your widget.
  • Copy a whole chat from the conversation menu.
Team

Team invites and per-agent access

  • Invite teammates by email and choose which agents each one can access.
  • The inbox shows which agent each conversation belongs to.
  • Adding a website you already added is blocked; recrawl it in place instead.
  • In-app message previews match the real widget on every screen size.
In-app

In-app messages

  • Send targeted messages to your users inside your own product, with templates to start from.
  • See what a customer is typing before they send it.
  • Read receipts in both directions, and open tracking for email replies.
  • A refreshed dashboard design that fills the whole screen.
  • Unread badges update live for each teammate.
  • Toasts and tooltips across the app.
Knowledge

Remove single pages

  • Remove a single page from a website source without deleting the whole source.
  • Answers stay grounded in your knowledge.
Inbox

The inbox, rebuilt

  • Triage, labels, contacts, attachments and an AI copilot that drafts replies for you.
  • Mention a teammate in a note and they see their name, not a code.
Knowledge

Blog sources, teams and email replies

  • Add your blog as a knowledge source.
  • Leave out pages you don’t want with exclude patterns, or limit a crawl to one path.
  • Escalations go to a team, and are shared out in turn.
  • Visitors can get replies by email when you are offline.
  • Unread badges and a notification sound for you and your visitors.
  • The widget privacy banner hides itself after a few seconds.
  • Website sources can crawl far more pages, and new agents start with a sensible default prompt.
  • A redesigned Actions page.
Widget

Your visitor’s language

  • The widget greeting and starter questions follow your visitor’s language.
  • Agents answer in your visitor’s language, and stay on your own site’s content.
Analytics

Live counters and clearer answers

  • Analytics and usage numbers count up as they load.
  • Questions like “what’s the date?” get a direct answer.
  • Sidebar and widget controls are easier to tap.
Design

A new dashboard

  • A redesigned dashboard and agent pages.
  • Analytics charts you can hover and explore, on any screen size.
  • The inbox stays steady while conversations update live.
Polish

Accessibility and crawl fixes

  • Accessibility fixes across the app, including keyboard focus in the inbox and support for reduced motion.
  • Large website crawls no longer time out.
  • Two workspaces with the same name no longer clash.
Polish

Inbox and widget fixes

  • A batch of fixes across the inbox, the widget and analytics.