Changelog

• In-app messages and nudges. Trigger targeted messages to your own users inside your product, straight from Communicate.
• Human takeover in the shared inbox. Jump into any AI conversation and take over live, then hand it back when the moment passes.
• Response and prompt caching. Repeated questions resolve faster and cost fewer credits.
• Faster blog and marketing pages, plus refreshed policy and resource pages.

The foundation Communicate launched with, and keeps improving.

• AI support agent trained on your own knowledge base and data sources, answering in your voice.
• Shared inbox where AI and human agents work the same queue together.
• Embeddable chat widgets you can drop onto any site or app.
• Analytics for conversation volume, resolution, and response time.
• Actions, so the agent can do more than answer.
• One-time $1 account activation to confirm a real human and unlock live channels, then simple credit-based usage.