How you try it
Communicate$1 once: 100 credits that never expire, nothing renews
GorgiasStarter $10/mo: 50 tickets
Gorgias alternative
The Gorgias alternative where AI replies are not $1 each.
Gorgias AI Agent costs $1.00 per interaction billed monthly, and each one also counts as a ticket. Communicate Starter is $39 a month for 3 teammates and 3,000 AI replies, about 1.3 cents each. Try it for a one-time $1.
One-time $1 activation · 100 credits included · No automatic subscription
Starter3,000
3,000 AI replies for $39.
Gorgias: $1.00 per interaction.
Your help center. Your inbox. Your team.
Compare Communicate and Gorgias row by rowCommunicate vs Gorgias
Every row, at monthly list price.
Gorgias wins on email, SMS, voice, and social in one desk, deep Shopify tools, 254 integrations, and pricing that never counts agents. Communicate wins on AI cost by a wide margin, Actions with approval, and In-App Messages. All of it is below.
AI cost
Communicate3,000 AI replies on Starter, $39/mo total
Gorgias$1.00 per interaction monthly, $0.90 yearly
AI also counts as a ticket
CommunicateNo
GorgiasYes
Price per agent
Communicate3 seats on Starter, 10 on Growth
GorgiasNever priced per agent
Email, SMS, voice, social
CommunicateEmail; WhatsApp, Messenger, Instagram coming soon
GorgiasAll in one desk
Shopify depth
CommunicateActions on your store API
GorgiasBuilt for Shopify, 254 integrations
Human takeover and shared inbox
CommunicateEvery Plan
GorgiasCore of the product
Agent takes actions
CommunicateLookups, forms, and your API, with approval rules
GorgiasOrder and store actions
Messages inside your product
CommunicateIn-App Messages on every Plan
GorgiasNot listed on its pricing page
API, MCP, and CLI access
CommunicateAll three on every Plan
GorgiasREST API
Gorgias figures come from gorgias.com/pricing, checked on 3 October 2026. Help desk plans: Basic $60 (300 tickets), Pro $360 (2,000 tickets), Advanced $750 (5,000 tickets) billed monthly; lower yearly. “Not listed” means the pricing page does not show it; check with Gorgias if it matters to you.
Yearly totals, checked
What AI-first store chat costs over a year.
Monthly list prices times 12, from gorgias.com/pricing and our Plans, checked on 3 October 2026. We count one Gorgias AI interaction as one chat and assume 3 AI replies per chat on Communicate. Gorgias also covers email, SMS, and voice, which we do not. Ticket overages are not counted.
01 · $12,252 a year
Less at 1,000 AI chats a month
Gorgias Basic $60 plus 1,000 AI interactions at $1.00 is $1,060/mo. Communicate Starter: $39/mo for 3,000 AI replies. That is $12,720 vs $468.
02 · $32,052 a year
Less at about 2,600 AI chats a month
Gorgias Pro $360 plus 2,410 AI interactions beyond the 190 included is $2,770/mo. Communicate Growth: $99/mo for 8,000 AI replies. That is $33,240 vs $1,188.
03 · 1.3 cents
Per AI reply on Starter
$39 divided by 3,000 AI replies. Gorgias AI Agent: $0.90 to $1.00 per interaction.
What changes
Gorgias is a full ecommerce help desk. Communicate is AI chat at a flat price.
Gorgias is excellent for Shopify stores that need email, social, SMS, and voice in one desk. If you mostly want the AI to answer website chat, compare the AI bill.
- 01
AI at cents, not dollars
Gorgias AI Agent is $0.90 to $1.00 per interaction, on top of the help desk plan. Communicate Starter is $39 for 3,000 AI replies.
- 02
No double counting
On Gorgias, each AI interaction also counts as a ticket. On Communicate, one AI reply is one credit, and teammate replies are free.
- 03
Order lookups with approval
The Agent calls your store API to check an order. Risky Actions, like refunds, wait for a person.
Used in production
Already answering customer questions.
- Teams building software
- Teams making content
- Teams running everyday tools
- Autoposting
- Vrid
- Niyam
- FAAD Network
- Nimblocity
Pure Digital- QCall
- Serri
- The Medical Insurance Exchange
How it works
Let the AI take store chat. Keep the tough ones for people.
Setup takes about 5 minutes. Your Gorgias chat stays live until you swap the snippet.
Knowledge
ConnectedShipping policy
Ready for answers
Returns page
Ready for answers
Help center
Ready for answers
Actions
SavedOrder status
Agent answers
Refund request
Member required
Damaged item
Hand off
First week
CountedAI replies
720
Handed off
51 chats
Monthly pace
about 3,100
Designed for the edge cases
What you get on every Plan.
No add-ons. Plans differ only in credits, seats, and Agents.
01
AI Agents with sources
3 Agents on Starter and 10 on Growth, each answering with a citation.
Removesa per-interaction AI bill.
02
Shared Inbox and assignment
Handed-off chats arrive with the full history, assigned to the right teammate.
Removesticket caps on human replies.
03
In-App Messages
Show a message inside your product to the right people at the right time.
Removesa separate tool for nudges.
04
API, MCP, and CLI
Work with Conversations and Agents from your code, an AI assistant, or the terminal.
Removesthe dashboard as the only way in.
AI Agents with sources
Shared Inbox and assignment
In-App Messages
API, MCP, and CLI
Ask how Communicate compares to Gorgias.
This page runs on Communicate. Type a question below and the assistant on this page answers it.
FAQ
What Gorgias users ask before they switch.
Including the cases where Gorgias is the better fit.
READY WHEN YOU ARE
AI store chat at cents per reply.
Open the Workspace for $1, add your store pages, and count what the AI answers alone.
One-time $1 activation · Grounded answers · Human takeover · Cancel anytime