How you try it
Communicate$1 once: 100 credits that never expire, nothing renews
Siena AIDemo and onboarding
Siena AI alternative
The Siena AI alternative without a $750 platform fee.
Siena AI charges a $750 monthly platform fee, then $0.90 for each ticket it automates. Communicate Starter is $39 a month in total for 3 teammates and 3,000 AI replies. Try it for a one-time $1.
One-time $1 activation · 100 credits included · No automatic subscription
Starter$39
$39 a month, all in.
Siena: $750 before any ticket.
Your help center. Your inbox. Your team.
Compare Communicate and Siena AI row by rowCommunicate vs Siena AI
Every row, at monthly list price.
Siena AI wins on brand voice and personality, high-volume ecommerce automation, working inside Gorgias, Zendesk, and other help desks, and email and social channels. Communicate wins on price by a wide margin, an included inbox, and In-App Messages. All of it is below.
Platform fee
CommunicateNone; Starter is $39/mo total
Siena AI$750/mo
AI cost
Communicate3,000 AI replies on Starter
Siena AI$0.90 per automated ticket
Inbox for your team
CommunicateShared Inbox, 3 seats on Starter
Siena AIYour existing help desk
Works inside Gorgias or Zendesk
CommunicateZendesk integration coming soon
Siena AIYes
Email and social
CommunicateEmail; Messenger, Instagram coming soon
Siena AIThrough your help desk
Agent takes actions
CommunicateLookups, forms, and your API, with approval rules
Siena AIStore actions
Messages inside your product
CommunicateIn-App Messages on every Plan
Siena AINot listed on its pricing page
API, MCP, and CLI access
CommunicateAll three on every Plan
Siena AINot listed on its pricing page
Siena AI figures come from siena.cx/pricing, checked on 3 October 2026. Platform fee $750/mo; Automation Pack $0.90 per ticket. “Not listed” means the pricing page does not show it; check with Siena AI if it matters to you.
Yearly totals, checked
What AI store support costs over a year.
List prices from siena.cx/pricing and our Plans, checked on 3 October 2026. We count one Siena ticket as one chat and assume 3 AI replies per chat on Communicate. Siena works across email and social through your help desk, which we mostly do not.
01 · $19,332 a year
Less at 1,000 AI tickets a month
Siena: $750 plus 1,000 tickets at $0.90 is $1,650/mo, or $19,800 a year. Communicate Starter: $468.
02 · $8,532 a year
Less before the first ticket
Siena platform fee: $9,000 a year. Communicate Starter: $468.
03 · $0
For your team’s own replies
Teammate replies never use credits on Communicate.
What changes
Siena AI is built for big ecommerce brands. Communicate is built for small stores and teams.
Siena is strong at on-brand, high-volume automation inside your help desk. For a small store, compare the bill.
- 01
No platform fee
Siena AI is $750 a month before any ticket. Communicate Starter is $39 a month for 3,000 AI replies.
- 02
Inbox and seats included
Communicate includes a Shared Inbox with 3 seats on Starter. Siena works inside your existing help desk.
- 03
Order lookups with approval
The Agent calls your store API to check an order. Risky Actions, like refunds, wait for a person.
Used in production
Already answering customer questions.
- Teams building software
- Teams making content
- Teams running everyday tools
- Autoposting
- Vrid
- Niyam
- FAAD Network
- Nimblocity
Pure Digital- QCall
- Serri
- The Medical Insurance Exchange
How it works
Start AI store support without a platform fee.
Setup takes about 5 minutes. Your Siena AI widget stays live until you swap the snippet.
Knowledge
ConnectedShipping policy
Ready for answers
Returns page
Ready for answers
Help center
Ready for answers
Handoff rules
SavedSales question
Hand off
Billing question
Member required
How-to question
Agent answers
Preview
GroundedQuestion
Where is my order?
Source
Order lookup Action
Result
Ready to publish
Designed for the edge cases
What you get on every Plan.
No add-ons. Plans differ only in credits, seats, and Agents.
01
AI Agents with sources
3 Agents on Starter and 10 on Growth, each answering with a citation.
Removesa platform fee before the first answer.
02
Shared Inbox and assignment
Handed-off chats arrive with the full history. Teammate replies never use credits.
Removespaying for a help desk on top of the AI.
03
Actions with approval
The Agent looks up an order or calls your API. Mark risky Actions Member required.
Removesactions with no approval step.
04
API, MCP, and CLI
Work with Conversations and Agents from your code, an AI assistant, or the terminal.
Removesthe dashboard as the only way in.
AI Agents with sources
Shared Inbox and assignment
Actions with approval
API, MCP, and CLI
Ask how Communicate compares to Siena AI.
This page runs on Communicate. Type a question below and the assistant on this page answers it.
FAQ
What Siena AI users ask before they switch.
Including the cases where Siena AI is the better fit.
READY WHEN YOU ARE
AI store support from $39.
Open the Workspace for $1, add your store pages, and answer “where is my order?” today.
One-time $1 activation · Grounded answers · Human takeover · Cancel anytime